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- Microsoft 365 Fundamentals: Microsoft 365 Purchasing & Support
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- Microsoft 365 Fundamentals: Protecting Your Information
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- Microsoft 365 Fundamentals: Skype for Business, Teams, & Collaboration
- Microsoft 365 Fundamentals: Azure AD & Access Management
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- Microsoft 365 Fundamentals: Windows 10 & Admin Center
- Microsoft 365 Fundamentals: Deployment Planning, Azure, & Updates
- Microsoft 365 Fundamentals: Windows 10 Enterprise
- Microsoft 365 Fundamentals: Windows 10, Autopilot, & Azure
- Microsoft 365 Fundamentals: Cloud Services & Principles
- Microsoft 365 Fundamentals: Understanding Cloud Concepts
- Microsoft 365 Fundamentals: Cloud Benefits & Considerations
- Release, Service Level, and Availability Management
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Key Concepts and the Four Dimensions of Service Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Managing teams & channels in Teams 2022
- Finding & organizing files in Teams 2022
- Creating & managing meetings in Teams 2022
- Polishing Your Feedback Skills
- Delivering Feedback That Encourages Growth
- Prendre en main Teams 2022
- Resolving Workplace Conflict
- Confronting Workplace Conflict
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