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- Using Table Tools in Word 2019<br> for Windows
- Creating & Saving Workbooks in Excel 2019 for Windows
- Editing Documents in Word 2019<br>for Windows
- Facing Confrontation in Customer Service
- Rapport Building in Customer Service
- Creating, Opening & Saving Documents in Word 2019 for Windows
- Using Conditional Formulas in Excel 2019 for Windows
- Working with Excel Tables in Excel 2019 for Windows
- Sorting & Filtering Data in Excel 2019 for Windows
- Ensuring Successful Presentation Delivery
- Finding & Analyzing Information with Formulas in Excel 2019 for Windows
- Structuring Documents in Word 2019 for Windows
- Building Your Presentation
- Writing Effective E-mails and Instant Messages
- Planning an Effective Presentation
- Gaining a Positive Perspective on Feedback
- Polishing Your Feedback Skills
- Trust Building through Effective Communication
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