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- Expert Insights on Essential Customer Service Skills
- Communicating Effectively with Customers
- Customer Service: Fostering a Service Mindset
- Need for Design Patterns & the Principles Guiding Design Patterns
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Automated Software Testing
- SOLID & GRASP
- Top 10 List Items
- Cloud Basics
- CLI Cloud Resource Management
- Network Components
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- Microsoft Azure Fundamentals: Virtual Machines & Security Groups
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- Microsoft Azure Fundamentals: Azure AD & Windows Virtual Desktop
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- Microsoft Azure Fundamentals: Software Development
- Cloud Security Fundamentals: Cloud Application Security
- SQL Concepts & Queries
- CompTIA Linux+: Introduction to Linux & the Command Line
- IT Infrastructure Automation: Python Automation Programming
- CompTIA A+ 220-1001: TCP & UDP ports
- DEVASC: Network & Network Communication Basics
- Azure Fundamentals: Cloud Computing
- Azure Fundamentals: Network Components
- Azure Fundamentals: Azure Security Services
- Azure Fundamentals: Storage Components
- Azure Fundamentals: The Ecosystem
- Azure Fundamentals: Virtual Machines
- Azure Fundamentals: Big Data Analytics
- Azure Fundamentals: Database Solutions
- Azure Fundamentals: IoT & AI
- Azure Fundamentals: Azure Data Privacy
- Azure Fundamentals: Azure Network Security
- Azure Fundamentals: Monitoring the Azure Environment
- Microsoft Azure Fundamentals: Cloud Computing
- Microsoft Azure Fundamentals: Subscriptions & ARM Templates
- Microsoft Azure Fundamentals: Networking
- Microsoft Azure Fundamentals: Managing Azure Services
- Microsoft Azure Fundamentals: Databases & Data Analytics
- CCNA 2020: Networking Components
- Fundamental Security Concepts
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