Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Patrick Fritschler's Credentials
- Patrick Fritschler's Wallet
- Understanding Bias in Data Bootcamp: Session 1 Replay
- Truth, Hope, and Equity in a Disrupted World: Session Replay
- Workplace Diversity, Equity, and Inclusion in Action
- Effectively Directing and Delegating as a Manager
- Project Meetings: Agile Project Meetings
- CompTIA Server+: Server Components
- Using Active Listening in Workplace Situations
- Contributing as a Virtual Team Member
- Being an Effective Team Member
- Strategies for Building a Cohesive Team
- Effective Team Communication
- Psychological Safety: Building a Culture of Inclusion and Innovation
- Developing a Mindset of Growth and Learning
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Engaging with Customers
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Power Up: Turning on Your Self-starter Potential
- Keeping Business Calls Professional
- How to Manage Difficult Conversations
- Managing Motivation during Organizational Change
- Being an Effective Manager When Times Are Tough
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Managing in a Crisis
- Expert Insights on Managing a Crisis
- How Culture Impacts Communication
- Communicating with Confidence
- Managing for Operational Excellence
- Listening Even When It's Difficult to Listen
- Polishing Your Skills for Excellent Customer Service
- Maximize Your Productivity by Managing Time and Tasks
- Taking Effective and Professional Notes
- Getting to the Root of a Problem
- Make The Time You Need: Get Organized
- Writing Effective E-mails and Instant Messages
- Staying Balanced in a Shifting World
- Expert Insights on Listening
- Developing a Growth Mindset
- Facing Confrontation in Customer Service
- Expert Insights on Establishing a Positive Work Culture
- Becoming an Accountable Professional
- Defining Alternative Solutions to a Problem
- Designing & Shaping email in Outlook 365
- Complete Guide to Excel 365: Working With Charts & Sparklines
- Complete Guide to Excel 365: Validating, Cleaning, & Performing Lookups on Data
- Saving Time by Setting Goals
- Expert Insights on Goal Setting
- The Art of Staying Focused
- Aligning Goals and Priorities To Manage Time
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Aligning Unit Goals and Imperatives
- Synchronize Goals to Optimize Your Team
- Women in Leadership: Moving Beyond Gender Roles as a Leader
- Leading across Cultures
- Using Communication Strategies to Bridge Cultural Divides
- Becoming a DEI Ally and Agent for Change
- Expert Insights on Managing Across Generations
- Become a Great Listener
- Conquering the Challenges of Public Speaking
- ITIL® 4-Foundation: Einführung
- Outwitting Your Cognitive Bias
- Leading Diversity
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Event, Incident, and Problem Management
- The Service Value Chain and General Management Practices
- Leadership Insights on Leading Diversity
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- ITIL® 4 Foundation: The Service Value Chain
- CompTIA A+ 220-1001: Installing Hardware & Display Components
- ITIL® 4 Foundation: The Service Value System
- ITIL® 4 Foundation: Key Concepts
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Ports, Protocols, & the OSI Model
- Enterprise Architecture Basics
- Introduction to Server Architecture
- Patrick Fritschler's Transcript
- Patrick Fritschler's Wallet
- About Accredible