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- User Authentication
- Pedro Águeda's Credentials
- Pedro Águeda's Wallet
- Microsoft 365 Fundamentals: Microsoft 365 Purchasing & Support
- Microsoft 365 Fundamentals: Mobile Management & Security and Compliance
- Microsoft 365 Fundamentals: Microsoft 365 Pricing and Support
- Microsoft 365 Fundamentals: Azure AD & Access Management
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- ITIL® 4 Foundation: Key Concepts of Service Management
- Key Concepts and the Four Dimensions of Service Management
- ITIL® 4 Foundation: Introduction
- Microsoft 365 Fundamentals: Protecting Your Information
- Microsoft 365 Fundamentals: Office 365 & Collaboration
- Microsoft 365 Fundamentals: Skype for Business, Teams, & Collaboration
- Microsoft 365 Fundamentals: Microsoft 365, Exchange, & SharePoint
- Microsoft 365 Fundamentals: Windows 10 & Admin Center
- Microsoft 365 Fundamentals: Deployment Planning, Azure, & Updates
- Microsoft 365 Fundamentals: Windows 10, Autopilot, & Azure
- Microsoft 365 Fundamentals: Windows 10 Enterprise
- Microsoft 365 Fundamentals: Cloud Benefits & Considerations
- Microsoft 365 Fundamentals: Cloud Services & Principles
- Microsoft 365 Fundamentals: Understanding Cloud Concepts
- CGI Annual Tour F2025
- Generative AI and Its Impact to Everyday Business
- Establishing AI Guardrails and Governance
- CGI Annual Tour F2024: Western and Southern Europe (retired October 2023)
- CompTIA Linux+: Installation & File System Navigation
- Microsoft Azure Fundamentals: Migrating to Azure
- Microsoft Azure Fundamentals: Network Security
- Microsoft Azure Fundamentals: Software Development Services
- Microsoft Azure Fundamentals: Monitoring Azure Services
- Microsoft Azure Fundamentals: Service Resilience
- Microsoft Azure Fundamentals: Managing Azure Authentication
- Microsoft Azure Fundamentals: Managing Azure AD
- Microsoft Azure Fundamentals: Managing Azure Costs
- Microsoft Azure Fundamentals: Azure RBAC & Azure Policy
- Microsoft Azure Fundamentals: App Services
- Microsoft Azure Fundamentals: Container Solutions
- Microsoft Azure Fundamentals: Virtual Machines
- Microsoft Azure Fundamentals: VNet Peering & VPNs
- Microsoft Azure Fundamentals: Network Infrastructure
- Microsoft Azure Fundamentals: Azure Files
- Microsoft Azure Fundamentals: Managing Storage
- Microsoft Azure Fundamentals: Managing the Hierarchy
- Microsoft Azure Fundamentals: Management Tools
- Microsoft Azure Fundamentals: Azure Cloud Computing
- CompTIA A+ Core 1: Installing Hardware & Display Components
- CompTIA A+ 220-1001: Installing Hardware & Display Components
- Como desenvolver uma estratégia de atendimento ao cliente
- Desenvolver relacionamentos de coaching bem-sucedidos
- Como prestar atendimento ao cliente no local
- Como prestar atendimento ao cliente pelo telefone
- Como prestar atendimento eficaz ao cliente interno
- Como controlar os conflitos, o estresse e o tempo no atendimento ao cliente
- Como lidar com as emoções de outras pessoas
- Como lidar com o confronto no atendimento ao cliente
- Como refinar suas habilidades para dar um excelente atendimento ao cliente
- Estabelecimento de uma boa relação no atendimento ao cliente
- Como se comunicar com eficácia com os clientes
- Interagir com clientes
- Pedro Águeda's Transcript
- Pedro Águeda's Wallet
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