Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Philip Paul Ray Summers's Credentials
- Philip Paul Ray Summers's Wallet
- Enabling Business Process Improvement
- Product Management: Understanding and Developing Customers
- Product Management: Create a Go-to-Market Plan
- Product Management Journey
- Product Management: Competitive and Market Analytics for Product Managers
- Product Management: Communication for Product Managers
- Product Management Introduction
- The Basics of Marketing
- The People and Planning in Marketing
- Marketing and Competition
- Product Management: An Overview
- Product Management: Building a Product Strategy
- Product Management: Metrics for Product Managers
- Product, Pricing, and Promotion in the Marketing Mix
- Traditional and Online Distribution and Ethics in the Marketing Mix
- Competitive Marketing Strategies: Analyzing Your Organization
- Strategic and Critical Thinking
- Measuring Outcomes and Using KPIs
- Thinking Strategically as a Manager
- Developing Your Critical Thinking and Cognitive Flexibility
- Building and Leading Teams
- Innovation and Creativity
- Design Thinking
- Positioning Powerful Messages to Enable Action
- Motivating Action with a Compelling and Data-driven Story
- Preparing Impactful Presentations that Drive Decision Makers to Action
- The Discovery Meeting: Starting Off on the Right Foot
- The Value Proposition: Getting Your Pitch Right
- Turning Objection into Opportunity during a Sales Call
- Planning Meetings Fit for Purpose
- Sales & Presentation Skills
- Customer Success Manager Journey
- Six Sigma Black Belt: Determining Requirements from the Voice of the Customer
- A Customer First Mindset
- Six Sigma Voice of the Customer
- Communication & Listening Skills
- Curiosity and Creativity
- Understanding the Digital Customer
- Be Liked and Respected in the Workplace
- Customer Relationships
- Customer Service: Strengthening Your Service Skills
- Cultivating Enterprise Agile
- Product Management: Building a Product Roadmap and Agile Product Management
- Redefining Yourself After Organizational Change
- Learning from Failure
- How to Learn Effectively
- Keeping Your Skill Set Current in the Digital Economy
- Agile Project Scheduling and Monitoring
- Supporting Agile Team Performance (2021 Update)
- Estimating Agile Project Work (2021 Update)
- Cultivating a Passion for Learning in Yourself and Others
- Agile Project Planning
- Understanding Agile Fundamentals (2021 Update)
- Embracing Agile at Scale
- Becoming a Continuous Learner
- Agile Principles and Methodologies
- Managing Employee Development
- Agile Stakeholder Engagement and Team Development
- Managing & Leading through Unexpected Disruption
- Cultivating Relationships with Your Peers
- Getting Set-up at Home
- Your New Work (and Home) Environment
- Efficiency & Productivity in the New Normal
- Virtual Work in the New Normal
- Working with Analysts
- Research
- Strategically Focused Project Management
- Product Management: Designing and Running Experiments
- Innovating with Lean Product Management
- Guiding the Analysis for Effective Data-driven Decision Making
- Developing and Supporting an Agile Mindset
- Building Agile Capabilities in Your Organization
- Organizing Business Data with Data Modeling
- Defining a Project Scope and Team
- Managing a Project to Minimize Risk and Maximize Quality
- Exploring Project Management, Then and Now (2021 Update)
- Ethics and Project Management
- Project Management Basics
- Harnessing the Power of Data Science for Business Growth
- Exploring Data Visualization
- The Essential Role of the Agile Product Owner
- Embedding Data-driven Decisions into Organizational Culture
- Effective Edge Computing
- Basic Analytical Methods
- Creating a Project Schedule and Budget
- Navigating through Changes and Conflicts in Projects
- Customer Experience Manager Journey
- Taking Final Steps to Bring a Project to its Close
- Selecting a Project Management Approach (2021 Update)
- Achieving Customer-centric Design with User Personas
- Enhancing the Customer Experience with HCI
- Customer Success and Experience
- Building Innovation Cultures and Leaders
- Verifying and Building on Creative Ideas
- Design Thinking for Innovation: Brainstorming and Ideation
- Product Management: Market Research Basics
- New Project Manager Essentials
- Shaping the Customer Experience across Digital and Physical Channels
- Expert Insights on Networking & Building Relationships
- Developing a Team of Creative Gurus
- Design Thinking for Innovation: Prototyping and Testing
- Creativity
- Exploring the Relationship between UI and UX Design
- Exploring Customer Journey Mapping
- Unleashing Personal and Team Creativity
- Customer Service
- Defining Alternative Solutions to a Problem
- Expert Insights on Time Management
- Customer Service: Generating Effective Solutions
- Basics of Customer Service
- Using Active Listening in Workplace Situations
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Getting the Details Right: Spelling Basics
- Getting to the Root of a Problem
- Becoming More Professional through Business Etiquette
- Making the Most of Making Mistakes
- Professionalism, Accountability, & Ethics
- Expert Insights on Critical Thinking
- Choosing and Using the Best Solution
- Leveraging the Power of Analogical Thinking
- Reaching Efficient Solutions with Computational Thinking
- Steps to Creativity Series
- Outwitting Your Cognitive Bias
- Identifying Risks in Your Organization
- Responding Effectively to Risks
- Proven Techniques for Technical Communication
- Communication Skills
- Creating Effective Social Customer Service
- The Creativity Leap: Unleash Curiosity, Improvisation, and Intuition at Work
- Expert Insights on Lean UX
- Beat Procrastination by Boosting Your Creativity and Drive
- Making an Impact with Non-verbal Communication
- Become a Great Listener
- Expert Insights on Listening
- Communication Skills
- Saving Time by Setting Goals
- Detail-oriented and Organizational Skills
- Taking Effective and Professional Notes
- Building Your Professional Network
- Becoming Your Own Best Boss
- Developing a Personal Accountability Framework
- Problem Solving
- Solve Problems Using Systems Thinking in the Workplace
- Assessing Your Organization's Risks
- Customer Service Representative Journey
- Keeping Business Calls Professional
- Expert Insights on User Research
- Expert Insights on Innovation
- Managing Your Time So It Doesn’t Manage You
- Using Strategic Thinking to Consider the Big Picture
- Organizational Skills
- Planning an Effective Presentation
- Aligning Goals and Priorities To Manage Time
- Maximize Your Productivity by Managing Time and Tasks
- Time Management
- Ensuring Successful Presentation Delivery
- The Art and Science of Communication
- Do We Have A Failure to Communicate?
- Communication Skills
- Teamwork & Collaboration
- Building Your Presentation
- Presentation Skills
- Influencing through Positive Leadership
- Running Meetings in Better Directions
- Capturing the Attention of Senior Executives
- Influence, Presence, & Leading Meetings
- Make The Time You Need: Get Organized
- Corporate Trainer Journey
- How to Manage Difficult Conversations
- Expert Insights on Difficult Conversations
- Expert Insights on Giving Feedback
- Communication and Giving Feedback
- Facilitating Sustainable Change
- Making Change Stick
- Expert Insights on Managing Change
- Keeping Your Coachee Committed and Accountable
- Reaching Goals Using Perseverance and Resilience
- Expert Insights on Accountability
- Being an Effective Manager When Times Are Tough
- Managing Motivation during Organizational Change
- Polishing Your Feedback Skills
- Leading Your Team through Change
- Moving Forward with Change Planning
- Expert Insights on Leading Change
- Inspiring Engagement and Resilience
- Leading Change
- Becoming an Accountable Professional
- Mindfulness, Accountability, and Resilience
- Pandemic Preparedness and Management
- Leading in the Post-pandemic Workplace
- Leading Teams and Engagement
- Becoming a Successful Collaborator
- Expert Insights on Collaboration
- Expert Insights on Managing Fear
- Managing in a Crisis
- Empathy and Emotional Intelligence
- Cultivating Cross-functional Team Collaboration
- Leading Collaboration
- Presentation Mastery Series
- Trust Building through Effective Communication
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Facing the Management Challenges of Difficult Behavior and Diverse Teams
- Strategies for Managing Technical Teams
- Encouraging Team Communication and Collaboration
- Handling Team Conflict
- Leading a Cross-functional Team
- Psychological Safety: Building a Culture of Inclusion and Innovation
- Attack Vectors & Mitigations
- Inserting Elements in an App in Microsoft PowerApps
- Building your App in Microsoft PowerApps
- Getting to Know the Platform in Microsoft PowerApps
- Confronting Workplace Conflict
- Communicating with Confidence
- Customer Service: Discovering Customer Needs
- Customer Service: Fostering a Service Mindset
- Customer Service: Engaging with Customers
- Customer Service: Adapting to Your Customers' Cues
- Customer Service: Interpreting Customers’ Service Priorities
- The Power of Communication
- Telling a Business Story
- Expert Insights on Personal Branding
- Communicating Effectively (2021 Update)
- Lean Tools and FMEA
- Data Analysis and Root Cause Analysis in Six Sigma
- Six Sigma Techniques for Improvement
- Six Sigma Control Tools and Documentation
- Six Sigma Correlation, Regression, and Hypothesis Testing
- Basic Six Sigma Statistics
- Six Sigma Measurement System Analysis
- Classifying and Collecting Data
- Six Sigma: Project Management Basics
- Scrum: Product Development Framework
- Six Sigma: Identifying Projects
- Scrum Master: Scrum for the Team
- The Reality of Being a First-time Manager
- Scrum Team Velocity: Exploring Team Velocity
- Developing a Successful Team
- Transition to Scrum: Agile Foundation to Scrum
- Six Sigma: Metrics
- Six Sigma: Quality Tools
- Six Sigma: Team Basics, Roles, and Responsibilities
- Transitioning to Scrum
- Lean in Scrum: Lean Development Practices
- Lean Concepts, Tools, & Strategies for Kanban Projects
- Six Sigma and Lean: Foundations and Principles
- Expert Insights on Creative Thinking & Brainstorming
- Leadership Insights on Mindfulness
- Individual Behavior in Organizations
- Embracing a Customer-obsessed Mentality
- Establishing Effective Virtual Teams
- Browsing the Web
- Positive Atmosphere: How Organizational Learning Drives Positive Change
- Expert Insights on Dealing with Conflict
- Building the Foundation for an Effective Team
- Expert Insights on Managing Virtual Teams
- Building and Leading Successful Teams
- Using Basic Formulas
- Sharing & Collaborating on a Document
- Illustrating Documents
- Acting with Diplomacy and Tact
- Sorting & Filtering Data
- Finding & Grouping Data
- Inserting & Manipulating Data
- Leadership Insights on Developing Women Leaders
- Leading Inclusively Leadercamp: Session Replay
- Genius Partnerships
- Your Role in Workplace Diversity
- Remaining Tactful and Diplomatic under Pressure
- Developing Your Business Ethics
- Being a Responsible Corporate Digital Citizen
- Bridging the Diversity Gap
- Embracing Allyship Leadercamp: Session Replay
- Understanding Bias in Data Bootcamp: Session 1 Replay
- Expert Insights on Diversity & Inclusion
- Expert Insights on Decision Making
- Effective Team Communication
- Women in Leadership: Moving Beyond Gender Roles as a Leader
- Expert Insights on Working Effectively on a Team
- Strategies for Building a Cohesive Team
- Being an Effective Team Member
- The Building Blocks of Building Trust
- Achieve Productivity in Your Personal Life
- Expert Insights on Ethics
- Expert Insights on Talent Management
- Developing Diplomacy and Tact
- Exploring Virtual Collaboration
- Expert Insights on Managing a Crisis
- Organizations Change So Get Ready
- Establishing Self-confidence for Life
- Contributing as a Virtual Team Member
- Self-improvement for Lifelong Success
- Overcoming Unconscious Bias in the Workplace
- Expert Insights on Unconscious Bias
- Navigating Challenging Situations with Diplomacy and Tact
- Forging Ahead with Perseverance and Resilience
- Organize Your Physical and Digital Workspace
- Uncovering and Utilizing Your Talents and Skills
- Inserting & Manipulating Data
- ITIL® 4 Foundation: Introduction
- Facing Virtual Team Challenges
- Creating & Saving Workbooks
- Expert Insights on Trust
- Formatting Data
- Expert Insights on Establishing a Learning Culture
- Expert Insights on Leading Teams
- Expert Insights on Discovering Your Strengths
- Expert Insights on Managing Yourself
- Overcoming Your Own Unconscious Biases
- Expert Insights on Mindsets
- Avoid Procrastination by Getting Organized Instead
- Understanding Unconscious Bias
- Procrastination: Admitting it is the First Step
- Developing a Growth Mind-set
- Getting Started with Excel for Office 365
- Forming New Habits
- The Art of Staying Focused
- Managing Security & Reporting
- Personal Power and Credibility
- Listening Even When it's Difficult to Listen
- Navigating the Workplace with Emotional Intelligence
- Navigating Other People's Emotions
- Sharpening Your Focus to Stay on Track
- Navigating Your Own Emotions
- The Essentials for Anger Management
- Staying Balanced in a Shifting World
- Expert Insights on Work/Life Balance
- Expert Insights on Managing a Culturally Diverse Team
- Managing Pressure and Stress to Optimize Your Performance
- How Culture Impacts Communication
- Sharing Space: Living, Learning, and Working at Home
- Expert Insights on Managing Stress
- Take a Deep Breath and Manage Your Stress
- Taking Stock of Your Work/Life Balance
- Using Communication Strategies to Bridge Cultural Divides
- Taking the Lead with Workplace Motivation and Engagement
- Women in Leadership: Building Your Infrastructure for Leadership
- Building a Culture of Design Thinking
- Design Thinking for Innovation: Stakeholder Engagement
- Design Thinking for Innovation: Defining Opportunities
- Expert Insights on Design Thinking
- Expert Insights on Communication Essentials
- Expert Insights on Leading with Emotional Intelligence
- Developing Emotional Intelligence
- Expert Insights on Emotional Intelligence
- Polishing Your Skills for Excellent Customer Service
- Expert Insights on Essential Customer Service Skills
- Controlling Conflict, Stress, and Time in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Expert Insights on Call Center Operations Management
- Facing Confrontation in Customer Service
- Designing a Customer Service Strategy
- Providing Effective Internal Customer Service
- Expert Insights on Customer Relationships
- Interacting with Customers
- Providing Telephone Customer Service
- Providing On-site Customer Service
- Communicating Effectively with Customers
- Rapport Building in Customer Service
- Philip Paul Ray Summers's Transcript
- Philip Paul Ray Summers's Wallet
- About Accredible