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- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- AWS Certified SysOps Administrator Associate Bootcamp: Session 4 Replay
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- AWS SysOps Associate 2021: Management Tools
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- AWS SysOps Associate 2022: Architecting AWS to Meet Business Needs
- AWS SysOps Associate: Cloud Basics
- Agile Foundations: Fundamentals
- CCNA 2020: Network Topology Architectures
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