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- User Authentication
- Porguy Pierre-Francois's Credentials
- Porguy Pierre-Francois's Wallet
- Customer Service: Engaging with Customers
- Designing a Customer Service Strategy
- Leads, Opportunities & Accounts in Salesforce Lightning (2018 update)
- Sign-in & Setup in Salesforce Lightning (2018 update)
- Contact Management & Communication in Salesforce Lightning
- Keeping Track of Activities in Salesforce Lightning
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Sign-in & Setup with Salesforce Lightning
- Leads, Opportunities, & Accounts in Salesforce Lightning
- Polishing Your Skills for Excellent Customer Service
- Dealing with Customer Service Incidents and Complaints
- Controlling Conflict, Stress, and Time in Customer Service
- Customer Service: Strengthening Your Service Skills
- Porguy Pierre-Francois's Transcript
- Porguy Pierre-Francois's Wallet
- About Accredible