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- ITIL® 4 Foundation: Service Management Practices (Part 1)
- ITIL® 4 Foundation: Service Management Practices (Part 2)
- ITIL® 4 Foundation: The Service Value Chain
- ITIL® 4 Foundation: The Guiding Principles
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: The Service Value System
- ITIL® 4 Foundation: Key Concepts
- The Guiding Principles of the Service Value System and Continual Improvement Model
- ITIL® 4 Foundation: Introduction
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- MD-102: Implementing Endpoint Security Baselines & Policies
- MD-102: Managing Device Updates
- MD-102: Protecting Devices with Microsoft Defender for Endpoint
- MD-102: Introduction to Windows Endpoint Administration
- Advanced Troubleshooting in Windows 11
- Raissa Lofranco's Transcript
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