Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Richard Kaitoo's Credentials
- Richard Kaitoo's Wallet
- Managing a Project to Minimize Risk and Maximize Quality
- Leadercamp on-demand: Ramp Up Your Resilience
- The Grit Factor: Courage, Resilience, and Leadership
- Leadercamp on-demand: Developing Resilience and Well-being Habits
- Accomplishing Goals with Perseverance and Resilience
- Developing a Mindset of Growth and Learning
- Leadercamp on-demand: Resilience as a Superpower
- Strength under Pressure: Building Perseverance and Resilience
- Thriving with High-pressure Work
- Getting started in Teams 2023
- Leadership Transitions: Becoming a Frontline Manager
- Influencing through Positive Leadership
- Developing Your Business Acumen
- Business Analysis Professional Effectiveness Competencies
- Using messaging</br>& call tools</br>in Teams 2023
- Using messaging & call tools in Teams 2022
- Leading through Problem Solving and Decision Making
- Leadership Insights on Problem Solving & Decision Making
- Defining Alternative Solutions to a Problem
- Problem Solving: Generating Solutions
- Business Execution: How Things Get Done
- Leading by Motivating
- Navigating Your Team through Strategic Change
- Synchronize Goals to Optimize Your Team
- Planning Your Growth as a Leader
- Managing Multigenerational Employees
- Maintaining a Cohesive Multigenerational Workforce
- Engaging the Power of a Multigenerational Workforce
- Facing Challenges as a First-time Manager
- The Reality of Being a First-time Manager
- Developing Personal Accountability
- Engaging and Challenging Your Top Performers
- Leveraging the Power of Performance Management
- Gauging Your Leadership Performance
- Leading through Inspiration
- Choosing and Using the Best Solution
- Solve Problems Using Systems Thinking in the Workplace
- Getting to the Root of a Problem
- Embracing Change at Work
- Making the Most of an Organizational Change
- Problem Solving: Defining and Stating the Problem
- Professional in Human Resources: Organizational Relations
- Strategies for Building a Cohesive Team
- Turning Objection into Opportunity during a Sales Call
- Managing the Unique Needs of Experts
- The Requirements Life Cycle Management Knowledge Area
- ChatGPT's Impact on Various Industries
- Your Role in Workplace Diversity
- Managing Employee Development
- Managing for Cross-functionality
- Managing Your Company's Talent
- Being a Fair and Caring Manager
- Gauging Your Organization's High-performing Potential
- Strategies for Managing Technical Teams
- Developing a Successful Team
- Leading a Cross-functional Team
- Handling Team Conflict
- Becoming an Effective Cross-functional Team Member
- Becoming a Successful Collaborator
- Resolving Workplace Conflict
- Confronting Workplace Conflict
- Polishing Your Feedback Skills
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Delivering Feedback That Encourages Growth
- Psychological Safety: Building a Culture of Inclusion and Innovation
- Building Rapport through Strong Collaboration
- Assessing Your Organization's Potential for High Performance
- Working Collaboratively with Experts
- Coping in a Toxic Workplace
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Choosing and Preparing Your Delegate
- Managing in a Crisis
- Facing Confrontation in Customer Service
- Designing a Customer Service Strategy
- Marketing: The Process and Functions that Build Customer Relationships
- Customer Service: Discovering Customer Needs
- Power Up: Turning on Your Self-starter Potential
- Polishing Your Skills for Excellent Customer Service
- Providing Effective Internal Customer Service
- Providing On-site Customer Service
- Understanding the Digital Customer
- Customer Service: Becoming a Chat Agent Star
- Embracing a Customer-obsessed Mentality
- Writing Effective E-mails and Instant Messages
- Customer Service: Adapting to Your Customers' Cues
- Communicating Effectively with Customers
- Interacting with Customers
- Providing Telephone Customer Service
- Effectively Directing and Delegating as a Manager
- Rapport Building in Customer Service
- Building Customer Relationships in a Virtual Environment
- Customer Service: Interpreting Customers’ Service Priorities
- Embracing the Digital Opportunity
- Expanding Your Digital Mindset
- Customer Service: Generating Effective Solutions
- Customer Service: Fostering a Service Mindset
- Creating Effective Social Customer Service
- Social Media and Social Selling
- Expert Insights on Leading Change
- Expert Insights on Working Effectively on a Team
- Using Active Listening in Workplace Situations
- Being an Effective Manager When Times Are Tough
- Managing Organizational Risks
- Developing a Team of Creative Gurus
- Contributing as a Virtual Team Member
- Managing Sales Data in Dynamics 365 for Sales
- The Basics of Marketing
- Creating & Saving Workbooks in Excel 2019 for Windows
- The Discovery Meeting: Starting Off on the Right Foot
- Expert Insights on Selling Essentials
- Sorting & Filtering Data in Excel 2019 for Windows
- Proven Techniques for Technical Communication
- Become a Great Listener
- Controlling Conflict, Stress, and Time in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Engaging with Customers
- Customer Service: Strengthening Your Service Skills
- Effective Stakeholder Communications for Technology Professionals
- Getting Your Pitch Heard
- Communicating with Confidence
- Keeping Business Calls Professional
- Redefining Yourself After Organizational Change
- Becoming an Accountable Professional
- Difficult People: Can't Change Them, so Change Yourself
- Facing the Management Challenges of Difficult Behavior and Diverse Teams
- Organizations Change So Get Ready
- Developing Emotional Intelligence
- Expert Insights on Managing Change
- Negotiating Well and Going for the Close
- Richard Kaitoo's Transcript
- Richard Kaitoo's Wallet
- About Accredible