Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Rochelle Marie Estaca's Credentials
- Rochelle Marie Estaca's Wallet
- Six Sigma and Lean: Foundations and Principles
- Providing On-site Customer Service
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Documents & Terminology
- Planning Documents
- Ethical Standards and PMI® Core Values
- Capturing, Analyzing, and Using Project Lessons Learned
- Planning & Controlling the Project Schedule
- Project Management Practical Exercises
- Quality & Procurement Planning
- Project Selection & Initiation
- Scope, Schedule, & Cost Planning
- Communication, Changes & Documentation
- Resource & Risk Planning
- Controlling Project Work & Closing
- Workplace Diversity, Equity, and Inclusion in Action
- Customer Relationships
- Expert Insights on Networking & Building Relationships
- Expert Insights on Customer Relationships
- Be Liked and Respected in the Workplace
- Expert Insights on Creative Thinking & Brainstorming
- Expert Insights on Innovation
- Customer Experience Manager Journey
- Creativity
- Design Thinking for Innovation: Stakeholder Engagement
- Design Thinking for Innovation: Brainstorming and Ideation
- Design Thinking for Innovation: Defining Opportunities
- Design Thinking for Innovation: Prototyping and Testing
- Steps to Creativity Series
- The Creativity Leap: Unleash Curiosity, Improvisation, and Intuition at Work
- Verifying and Building on Creative Ideas
- Building Innovation Cultures and Leaders
- Beat Procrastination by Boosting Your Creativity and Drive
- Unleashing Personal and Team Creativity
- Developing a Team of Creative Gurus
- Skills for Project Analysts: Negotiation Skills
- Effective Stakeholder Communications for Technology Professionals
- Engaging Team Members and Stakeholders (2021 Update)
- Becoming a Successful Collaborator
- Encouraging Team Communication and Collaboration
- Project Management Basics
- Selecting a Project Management Approach (2021 Update)
- Strategically Focused Project Management
- Ethics and Project Management
- Exploring Project Management, Then and Now (2021 Update)
- The Essential Role of the Agile Product Owner
- New Project Manager Essentials
- Working with Analysts
- Creating a Project Schedule and Budget
- Defining a Project Scope and Team
- Basic Analytical Methods
- Effective Edge Computing
- Embedding Data-driven Decisions into Organizational Culture
- Taking Final Steps to Bring a Project to its Close
- Navigating through Changes and Conflicts in Projects
- Managing a Project to Minimize Risk and Maximize Quality
- Research
- Exploring Data Visualization
- Harnessing the Power of Data Science for Business Growth
- Guiding the Analysis for Effective Data-driven Decision Making
- Organizing Business Data with Data Modeling
- Developing and Supporting an Agile Mindset
- Building Agile Capabilities in Your Organization
- Product Management: Designing and Running Experiments
- Innovating with Lean Product Management
- Proven Techniques for Technical Communication
- Shaping the Customer Experience across Digital and Physical Channels
- Product Management: Market Research Basics
- Communicating with Confidence
- Enhancing the Customer Experience with HCI
- Exploring Customer Journey Mapping
- Achieving Customer-centric Design with User Personas
- Exploring the Relationship between UI and UX Design
- Keeping Business Calls Professional
- Customer Success and Experience
- Communication Skills
- Creating Effective Social Customer Service
- Customer Service
- Making the Most of Making Mistakes
- Controlling Conflict, Stress, and Time in Customer Service
- Professionalism, Accountability, & Ethics
- Customer Service Representative Journey
- Taking Effective and Professional Notes
- Maximize Your Productivity by Managing Time and Tasks
- Avoid Procrastination by Getting Organized Instead
- Achieve Productivity in Your Personal Life
- Detail-oriented and Organizational Skills
- Saving Time by Setting Goals
- Sharpening Your Focus to Stay on Track
- Managing Your Time So It Doesn’t Manage You
- Organize Your Physical and Digital Workspace
- The Art of Staying Focused
- Getting the Details Right: Spelling Basics
- Assessing Your Organization's Risks
- Make The Time You Need: Get Organized
- Aligning Goals and Priorities To Manage Time
- Responding Effectively to Risks
- Identifying Risks in Your Organization
- Problem Solving
- Using Strategic Thinking to Consider the Big Picture
- Leveraging the Power of Analogical Thinking
- Choosing and Using the Best Solution
- Solve Problems Using Systems Thinking in the Workplace
- Outwitting Your Cognitive Bias
- Reaching Efficient Solutions with Computational Thinking
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Become a Great Listener
- Listening Even When It's Difficult to Listen
- Using Active Listening in Workplace Situations
- Getting to the Root of a Problem
- Do We Have A Failure to Communicate?
- Defining Alternative Solutions to a Problem
- Communication Skills
- Trust Building through Effective Communication
- Making an Impact with Non-verbal Communication
- The Art and Science of Communication
- Embracing a Customer-obsessed Mentality
- Communicating Effectively with Customers
- Interacting with Customers
- Providing Telephone Customer Service
- Designing a Customer Service Strategy
- Basics of Customer Service
- Facing Confrontation in Customer Service
- Providing Effective Internal Customer Service
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Polishing Your Skills for Excellent Customer Service
- Rapport Building in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Engaging with Customers
- Customer Service: Generating Effective Solutions
- Customer Service: Discovering Customer Needs
- Building Customer Relationships in a Virtual Environment
- Customer Service: Fostering a Service Mindset
- Rochelle Marie Estaca's Transcript
- Rochelle Marie Estaca's Wallet
- About Accredible