Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Sangana Yamunasri's Credentials
- Sangana Yamunasri's Wallet
- Shaping the Customer Experience across Digital and Physical Channels
- Customer Service: Generating Effective Solutions
- Customer Service: Strengthening Your Service Skills
- Building Customer Relationships in a Virtual Environment
- Exploring Customer Journey Mapping
- Customer Service: Discovering Customer Needs
- Embracing a Customer-obsessed Mentality
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Engaging with Customers
- Customer Service: Becoming a Chat Agent Star
- Leading across Cultures
- Customer Service: Adapting to Your Customers' Cues
- Be Liked and Respected in the Workplace
- Expanding Your Communication Skill Set
- Enhancing Communication through Listening
- Receiving Feedback with an Open Mind
- Making Difficult Conversations Meaningful
- Moving from Bias to Inclusion in a DEI Journey
- Conquering the Challenges of Public Speaking
- Earning and Offering Trust at Work
- Bridging the Diversity Gap
- Workplace Diversity, Equity, and Inclusion in Action
- Building Shared Understanding across Cultural Divides
- Bridging Differences in Cross-cultural Communication
- Promoting a Positive Work Environment
- Understanding Unconscious Bias
- Scrum Toolbox: Selecting Scrum Tools
- Scrum Toolbox: Charts & Task Boards
- Scrum Foundation: Scrum in Action
- Scrum Toolbox: Traditional Scrum Tools
- Scrum Toolbox: Jira for Scrum
- Scrum Foundation: Scrum Basics
- Scrum Toolbox: Soft Skills-based Scrum Tools
- Distributed Scrum & Done Challenges
- Integrating & Customizing Scrum
- Addressing Sprint Execution Challenges
- SCRUM Meetings
- Agile Best Practices for Tech Leaders: The Scrum Phases
- Agile Best Practices for Tech Leaders: The Scrum Framework
- GCP Engineering & Streaming Architecture
- Streaming Pipelines & Analytics
- GCP Big Data & Security
- Machine Learning with TensorFlow & Cloud ML
- Container, Compute, & App Engine
- Scrum Practices: Managing the Scrum Project
- Using the Parts of Speech
- Using Punctuation Marks
- Improving Your Technical Writing Skills
- Scrum Foundation: Scrum Team & Collaboration
- CompTIA Network+: Network Services & Data Center Architectures
- Backup & Recovery: Windows Client Backup and Recovery Tools
- CompTIA Server+: Server Components
- CompTIA Server+: Servers & Cloud Computing
- CompTIA Server+: Server Storage
- CompTIA Server+: Configuring Server Components
- CompTIA Server+: Network Communications
- Using Business Etiquette to Increase Your Professionalism
- CompTIA A+ Core 2: Operating System & Network Management
- CompTIA A+ Core 1: Networking Concepts & Configurations
- CompTIA A+ Core 2: Information Management & Change Management Processes
- CompTIA A+ Core 1: Networking Fundamentals
- CompTIA IT Fundamentals: Operating Systems
- Applying Scrum Development Practices
- Scrum: Creating Effective Product Backlogs
- Scrum: Product Backlog
- Scrum Concepts & the Product Owner
- Scrum: Product Development Framework
- Scrum Product: Defining the Why & How of the Product
- Lean in Scrum: Lean Development Practices
- Dataflow Autoscaling Pipelines
- Scrum Artifacts and Investment Guidelines
- Scrum Master: Scrum for the Team
- Product Development Practices
- Scrum Team Velocity: Exploring Team Velocity
- Agile & TDD Best Practices for APIs: Test-driven Development Strategy
- Transition to Scrum: Agile Foundation to Scrum
- Testing Approaches
- Secure Agile Programming: Testing
- Techniques & Tools
- Transitioning to Scrum
- Risk Management: Project Risk Assessment
- Managing and Engaging Stakeholders
- Business Analysis for Project Management: Practices for Later Project Stages
- Skills for Project Analysts: Negotiation Skills
- Agile Foundations: Scrum Methodology
- Agile Methodologies
- Project Evaluation: Defining Success Metrics
- Project Management Needs vs. Expectations
- Stakeholder Communication: Software Projects & Stakeholder Communication
- Decision Making for Software Project Managers
- Agile Foundations: Fundamentals
- Google Associate Cloud Engineer: Google Cloud Platform Ecosystem
- Google Associate Cloud Engineer: Configuring Google Cloud
- Google Associate Cloud Engineer: Google Cloud Resource Manager
- Google Associate Cloud Engineer: Google Cloud Load Balancing
- Google Associate Cloud Engineer: Implementing Google Compute Engine
- Google Associate Cloud Engineer: Managing Google Compute Engine
- GCP Network Data Processing Models
- Google Cloud Architect: CLI Cloud Resource Management
- Google Cloud Architect: Cloud Basics
- Platform Fundamentals
- Google Cloud Architect: Virtual Machine Configuration
- Google Cloud Architect: Security
- Google Cloud Architect: Network Components
- Dataproc
- Google Cloud Architect: Identity Management
- Google Cloud Architect: Data Storage
- Google Cloud Architect: Troubleshooting
- Dataproc Architecture
- Dataproc Operations
- Google Cloud Architect: Cloud Design
- Google Cloud Architect: Web Applications & Name Resolution
- Google Cloud Architect: Virtual Machine Deployment
- Google Cloud Architect: Programmatic Access
- Google Cloud Architect: Monitoring & Logging
- Google Cloud Architect: Solution Management & Testing
- Deeper through GCP Analytics & Scaling
- Storage & Analytics
- Email & Calendar Management
- Group & OU Management
- Service Configuration & Management
- Security, Service, & Mobile Device Management
- APIs & Machine Learning
- Instance Creation
- Instance Management
- Fundamentals of BigQuery
- Implementations with BigQuery for Big Data
- SQL Security Architecture
- Networking Devices
- SQL & Concurrency Concepts
- CompTIA A+ 220-1001: Implementing Network Concepts
- CompTIA A+ 220-1001: Connectors
- SQL Concepts & Queries
- CompTIA A+ 220-1001: Power Supplies
- CompTIA A+ 220-1001: Network Types
- CompTIA A+ 220-1001: Troubleshooting Printers
- CompTIA A+ 220-1001: Cloud Computing
- CompTIA A+ 220-1001: Storage Solutions
- CompTIA A+ 220-1001: Networking Tools
- CompTIA A+ 220-1001: Working with Peripheral Devices
- CompTIA A+ 220-1001: Custom PC configuration
- CompTIA A+ 220-1001: SOHO Devices
- Troubleshooting Common Network Service Issues
- Policies and Best Practices
- CompTIA A+ 220-1001: Working with Motherboards, CPUs, & Add-On Cards
- CompTIA A+ 220-1001: Troubleshooting
- CompTIA A+ 220-1001: Random Access Memory
- CompTIA A+ 220-1001: Common Devices
- CompTIA A+ 220-1001: Virtualization
- CompTIA A+ 220-1001: Printers
- CompTIA A+ 220-1001: Basic Cable Types
- CompTIA A+ 220-1001: Resolving Problems
- Microsoft 365 Fundamentals: Office 365 & Collaboration
- CompTIA A+ 220-1001: TCP & UDP ports
- CompTIA A+ 220-1001: Accessories & Mobile Device Synchronization
- CompTIA A+ 220-1001: Mobile Device Network Connectivity & Application Support
- CompTIA A+ 220-1001: Configuring a Wired/Wireless Network
- CompTIA A+ 220-1001: Installing Hardware & Display Components
- CompTIA A+ 220-1001: Laptops Features & Mobile Device Types
- CompTIA A+ 220-1001: Networking
- CompTIA A+ 220-1001: Wireless Networking Protocols
- CompTIA A+ 220-1001: Network Hosts
- Ports, Protocols, & the OSI Model
- Windows Server 2016 Identity: Active Directory Group Policy Settings
- Windows Server 2016 Identity: Active Directory Service Accounts & Policies
- Network Topologies & Technologies
- Windows Server 2016 Identity: Active Directory Maintenance & Recovery
- Windows Server 2016 Identity: Active Directory Trusts & Sites
- Network Storage, Virtualization, & WAN Technologies
- Security Devices, Wireless Security, & Access Control
- Windows Server 2016 Identity: Active Directory Groups & Organizational Units
- Windows Server 2016 Identity: Active Directory Group Policy Processing
- Troubleshooting Connectivity & Performance Issues
- Network Monitoring & Remote Access Methods
- Windows Server 2016 Identity: Active Directory Rights Management Services
- Network Device Hardening
- Storage
- SQL Selecting, Ordering, & Filtering
- SQL Tables
- SQL Transaction Locks
- User Management
- Introduction to System Architecture
- Network Services Management
- Users, Groups, & Environment Variables
- GUIs & Configuration
- Scripting & Administrative Tasks
- Package Management
- GNU & Unix Commands
- File Permissions & Links
- Unix Input, Output, & Piping
- Essential System Services
- Networking Fundamentals
- Introduction to Devices & File Systems
- Advanced GNU & Unix Commands
- Advanced SQL Queries
- System Booting & Shutdown
- Linux Installation
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Business Strategy: Managing Organizational Value
- Cloud Computing Fundamentals: Security
- Cloud Computing Fundamentals: Presence & Privacy
- Hybrid Cloud Architecture & Deployment: Adopting Migration Strategies
- Cloud Computing Fundamentals: Cloud Access Control
- Agile Software Development: Agile Project Management Techniques
- Agile Stakeholder Engagement and Team Development
- Agile Project Scheduling and Monitoring
- Windows Server 2016 Identity: Active Directory Group Policy Objects
- Windows Server 2016 Identity: Active Directory Accounts & Permissions
- Windows Server 2016 Identity: Active Directory Domain Controllers
- Windows Server 2016 Identity: Active Directory Certificate Services
- Windows Server 2016 Identity: AD FS & Web Application Proxy
- Google Cloud: Getting Started
- Troubleshooting Methodology & Tools
- Windows Server 2016 Identity: Active Directory Group Policy Preferences
- Cloud Computing Fundamentals: Cloud Protocols & Standards
- Cloud Computing Fundamentals: Considerations
- Moving to the Cloud
- Cloud Service Models & Benefits and Issues
- Cloud Computing Fundamentals: Introduction
- Cloud Computing Fundamentals: Cloud Virtualization & Data Centers
- Cloud Computing Fundamentals: Storing & Managing Cloud Data
- Cloud Computing Fundamentals: Migrating to the Cloud
- Cloud Computing Fundamentals: Risk Management
- Agile for Software Development: Lean, Agile, & Scrum Methodologies
- Advanced Scrum for Project Management
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Agile Hybrid Approaches
- Agile Software Development: Agile Development Life Cycle
- Value-driven Delivery: Delivering Value in Agile Projects
- Business Orientation: Strategic Organizational Goals
- Project Management: Scrum Framework for Software Development
- Listening Even When It's Difficult to Listen
- Facing Confrontation in Customer Service
- Agile Project Planning
- Agile Principles and Methodologies
- Providing Telephone Customer Service
- Rapport Building in Customer Service
- Taking Effective and Professional Notes
- Using Active Listening in Workplace Situations
- Polishing Your Skills for Excellent Customer Service
- Navigating Your Own Emotions
- Navigating Other People's Emotions
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- How Culture Impacts Communication
- Organizing Your E-mail
- Writing Effective E-mails and Instant Messages
- The Building Blocks of Building Trust
- Dealing with Customer Service Incidents and Complaints
- Using Communication Strategies to Bridge Cultural Divides
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Sending E-mails to the Right People
- Creating Well-constructed Sentences
- Abbreviating, Capitalizing, and Using Numbers
- Audience and Purpose in Business Writing
- Clarity and Conciseness in Business Writing
- Editing and Proofreading Business Documents
- Introduction to the Agile Principles and Mindset Bootcamp: Session 1 Replay
- Expert Insights on Trust
- Expert Insights on Essential Customer Service Skills
- Expert Insights on Ethics
- Expert Insights on Email Productivity
- Expert Insights on Customer Relationships
- Getting Email Right Series
- Expert Insights on Work/Life Balance
- Navigating the Workplace with Emotional Intelligence
- Expert Insights on Communication Essentials
- Communicating with Confidence
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Capturing the Attention of Senior Executives
- Trust Building through Effective Communication
- Keeping Business Calls Professional
- Sangana Yamunasri's Transcript
- Sangana Yamunasri's Wallet
- About Accredible