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- ITIL® 4 Foundation: Service Management Practices (Part 1)
- ITIL® 4 Foundation: Key Concepts
- Key Concepts and the Four Dimensions of Service Management
- The Service Value Chain and General Management Practices
- Network Security and Emerging Technologies
- Communication and Web Protocols
- Routing and Wide Area Networks
- TCP, UDP, Support and Management Protocols
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- Networking Standards and Connections
- Using Conditional Formulas in Excel 2016 for Windows
- Basic Formulas in Excel 2016 for Windows
- Introduction to Networking
- Finding and analyzing data with formulas in Excel 365
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- The Guiding Principles of the Service Value System and Continual Improvement Model
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Collaborating effectively in Excel 365
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