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- ITIL® 4 Foundation: Service Management Practices (Part 2)
- ITIL® 4 Foundation: Service Management Practices (Part 1)
- ITIL® 4 Foundation: Key Concepts
- Azure AI Fundamentals: Artificial Intelligence & Machine Learning
- Training Machine Learning Models in Power BI
- Leveraging AI Insights & Text Analytics in Power BI
- Business Reporting: Getting Started with Power BI Desktop for Data Analysis
- Business Reporting: Leveraging Treemaps, Matrices, & Slicers in Power BI
- Business Reporting: Creating & Formatting Matrix Visualizations in Power BI
- Business Reporting: Visualizing & Merging Data in Power BI
- PL-300: Loading & Transforming Data in Power BI
- PL-300: Power BI for Data Analysis
- PL-300: Preparing Data for Visualizations in Power BI
- PL-300: Working with Filters in Power BI
- PL-300: Applying the DAX Formula Language in Power BI
- PL-300: Using Time Intelligence in Power BI
- PL-300: Advanced Modeling Technique in Power BI
- PL-300: An Overview of Data Modeling in Power BI
- PL-300: Understanding Data Visualization
- PL-300: Creating & Formatting Charts In Power BI
- PL-300: Leveraging Power BI with Ribbon, Line, Column, & Pie Charts
- PL-300: Maps, Waterfall Charts, & Scatter Plots in Power BI
- PL-300: Using the Power BI Service
- PL-300: Matrix & Treemap Controls in Power BI
- PL-300: Sharing Power BI Reports & Workspaces
- PL-300: Analysis & Sharing Features in Power BI
- PL-300: Applying Power BI's Advanced Analysis Features
- PL-300: Extracting Insights from Data Using Power BI
- Power BI Bootcamp: Session 1 Replay (May, 2022)
- Power BI Bootcamp: Session 2 Replay (May, 2022)
- Power BI Bootcamp: Session 3 Replay (May, 2022)
- Power BI Bootcamp: Session 4 Replay (May, 2022)
- Power BI Bootcamp: Session 3 Replay (August, 2022)
- Power BI Bootcamp: Session 1 Replay (August, 2022)
- Power BI Bootcamp: Session 2 Replay (August, 2022)
- Data Loading & Visualization in Power BI: Getting Started
- Telling a Business Story
- Getting Your Pitch Heard
- Planning an Effective Presentation
- Building Your Presentation
- Ensuring Successful Presentation Delivery
- Presenting Virtually
- Effective Stakeholder Communications for Technology Professionals
- Proven Techniques for Technical Communication
- Expert Insights on Presentation Skills
- Become a Great Listener
- Getting the Details Right: Spelling Basics
- The Art and Science of Communication
- Writing and Preparing an Effective Speech
- Presentation Mastery Series
- Michelle Boockoff-Bajdek on Public Speaking From A to D (Analog to Digital)
- Agile & TDD Best Practices for APIs: Test-driven Development Strategy
- Applying Scrum Development Practices
- Scrum: Creating Effective Product Backlogs
- Scrum: Product Backlog
- Scrum Concepts & the Product Owner
- Scrum: Product Development Framework
- Scrum Product: Defining the Why & How of the Product
- Transition to Scrum: Agile Foundation to Scrum
- Testing Approaches
- Lean in Scrum: Lean Development Practices
- Secure Agile Programming: Testing
- Techniques & Tools
- Scrum Artifacts and Investment Guidelines
- Scrum Master: Scrum for the Team
- Transitioning to Scrum
- Managing and Engaging Stakeholders
- Business Analysis for Project Management: Practices for Later Project Stages
- Product Development Practices
- Scrum Team Velocity: Exploring Team Velocity
- Skills for Project Analysts: Negotiation Skills
- Agile Foundations: Fundamentals
- Agile Foundations: Scrum Methodology
- Risk Management: Project Risk Assessment
- Agile Methodologies
- Project Evaluation: Defining Success Metrics
- Project Management Needs vs. Expectations
- Stakeholder Communication: Software Projects & Stakeholder Communication
- Decision Making for Software Project Managers
- Customer Service: Discovering Customer Needs
- Providing Effective Internal Customer Service
- Designing a Customer Service Strategy
- Building Customer Relationships in a Virtual Environment
- Customer Service: Fostering a Service Mindset
- Expert Insights on Listening
- Becoming More Professional through Business Etiquette
- Making an Impact with Non-verbal Communication
- Do We Have A Failure to Communicate?
- Using the Parts of Speech
- Using Punctuation Marks
- Improving Your Technical Writing Skills
- Conquering the Challenges of Public Speaking
- Cloud Infrastructure & Risk Analysis
- CCSP 2019: Application Development & Security
- CCSP 2019: Implementing Data Discovery & Classification
- CCSP 2019: Data Retention & Events
- Cloud Computing & Reference Architecture
- CCSP 2019: Secure Cloud Computing
- CCSP 2019: Cloud Infrastructure
- CCSP 2019: Cloud System Architecture Design
- CCSP 2019: Data Center Security
- CCSP 2019: Data Security Technologies
- CCSP 2019: Managing & Securing Cloud Infrastructure
- CCSP 2019: Identity & Access Management
- CCSP 2019: Operational Controls & Standards
- Cloud Infrastructure Management
- Cloud Data Security
- Data Rights Management, Policies, & Event Tracing
- Risk Management & Outsourcing Design
- Cloud Security Fundamentals: Architectural & Design Concepts
- Security Controls & Business Continuity
- Cloud Security Fundamentals: Cloud Data Security
- Cloud Security Fundamentals: Cloud Application Security
- Cloud Security Fundamentals: Legal & Compliance
- Cloud Security Fundamentals: Cloud Infrastructure Security
- Cloud Security Fundamentals: Basics of Cloud Operations
- Cloud Management
- Jobs, Security, & Run Options
- Jenkins: Testing & Continuous Integration
- Jenkins: Introduction
- Jenkins: Administration
- Jenkins: Creating Application Builds
- Legal Requirements & Compliance
- Software Development Security & Life Cycle
- Operations Management
- Data Center Design
- Secure Cloud Computing & Trusted Cloud Services
- Google Cloud Architect: CLI Cloud Resource Management
- Google Cloud Architect: Virtual Machine Configuration
- Google Cloud Architect: Security
- Google Cloud Architect: Identity Management
- Google Cloud Architect: Troubleshooting
- Google Cloud Architect: Virtual Machine Deployment
- Google Cloud Architect: Programmatic Access
- Google Cloud Architect: Monitoring & Logging
- Google Cloud Architect: Solution Management & Testing
- Jenkins: Getting Started
- Google Cloud Architect: Cloud Basics
- Google Cloud Architect: Network Components
- Google Cloud Architect: Data Storage
- Google Cloud Architect: Cloud Design
- Google Cloud Architect: Web Applications & Name Resolution
- Choosing and Using the Best Solution
- How to Manage Difficult Conversations
- Negotiating the Best Solution
- The First Steps in Negotiating
- Expert Insights on Decision Making
- Expert Insights on Negotiation
- Expert Insights on Difficult Conversations
- CompTIA A+ 220-1001: Network Types
- CompTIA A+ 220-1001: Printers
- CompTIA A+ 220-1001: TCP & UDP ports
- CompTIA A+ 220-1001: Installing Hardware & Display Components
- CompTIA A+ 220-1001: Networking
- CompTIA A+ 220-1001: Network Hosts
- Networking Devices
- CompTIA A+ 220-1001: Implementing Network Concepts
- CompTIA A+ 220-1001: Connectors
- CompTIA A+ 220-1001: Power Supplies
- CompTIA A+ 220-1001: Troubleshooting Printers
- CompTIA A+ 220-1001: Cloud Computing
- CompTIA A+ 220-1001: Networking Tools
- CompTIA A+ 220-1001: Working with Peripheral Devices
- CompTIA A+ 220-1001: Custom PC configuration
- CompTIA A+ 220-1001: SOHO Devices
- CompTIA A+ 220-1001: Working with Motherboards, CPUs, & Add-On Cards
- CompTIA A+ 220-1001: Troubleshooting
- CompTIA A+ 220-1001: Random Access Memory
- CompTIA A+ 220-1001: Common Devices
- CompTIA A+ 220-1001: Virtualization
- CompTIA A+ 220-1001: Basic Cable Types
- CompTIA A+ 220-1001: Resolving Problems
- CompTIA A+ 220-1001: Accessories & Mobile Device Synchronization
- CompTIA A+ 220-1001: Mobile Device Network Connectivity & Application Support
- CompTIA A+ 220-1001: Configuring a Wired/Wireless Network
- CompTIA A+ 220-1001: Laptops Features & Mobile Device Types
- Network Topologies & Technologies
- Network Storage, Virtualization, & WAN Technologies
- Network Monitoring & Remote Access Methods
- Network Device Hardening
- Unix Input, Output, & Piping
- SQL Security Architecture
- SQL & Concurrency Concepts
- SQL Concepts & Queries
- Troubleshooting Common Network Service Issues
- Policies and Best Practices
- Microsoft 365 Fundamentals: Office 365 & Collaboration
- Ports, Protocols, & the OSI Model
- Windows Server 2016 Identity: Active Directory Accounts & Permissions
- Windows Server 2016 Identity: Active Directory Domain Controllers
- Windows Server 2016 Identity: Active Directory Certificate Services
- Security Devices, Wireless Security, & Access Control
- Troubleshooting Methodology & Tools
- Troubleshooting Connectivity & Performance Issues
- Windows Server 2016 Identity: Active Directory Group Policy Preferences
- SQL Selecting, Ordering, & Filtering
- SQL Transaction Locks
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Business Strategy: Managing Organizational Value
- Introduction to the Agile Principles and Mindset Bootcamp: Session 1 Replay
- Cloud Computing Fundamentals: Security
- Polishing Your Skills for Excellent Customer Service
- Expert Insights on Customer Relationships
- Cloud Computing Fundamentals: Presence & Privacy
- CompTIA A+ 220-1001: Storage Solutions
- Hybrid Cloud Architecture & Deployment: Adopting Migration Strategies
- Cloud Computing Fundamentals: Cloud Access Control
- Agile Software Development: Agile Project Management Techniques
- Navigating Your Own Emotions
- Navigating Other People's Emotions
- Taking Effective and Professional Notes
- CompTIA A+ 220-1001: Wireless Networking Protocols
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Agile Project Planning
- Agile Principles and Methodologies
- How Culture Impacts Communication
- Agile Stakeholder Engagement and Team Development
- Dealing with Customer Service Incidents and Complaints
- Using Communication Strategies to Bridge Cultural Divides
- Agile Project Scheduling and Monitoring
- Windows Server 2016 Identity: Active Directory Group Policy Settings
- Windows Server 2016 Identity: Active Directory Group Policy Objects
- Windows Server 2016 Identity: Active Directory Service Accounts & Policies
- Windows Server 2016 Identity: Active Directory Maintenance & Recovery
- Windows Server 2016 Identity: Active Directory Trusts & Sites
- Windows Server 2016 Identity: Active Directory Groups & Organizational Units
- Windows Server 2016 Identity: AD FS & Web Application Proxy
- Windows Server 2016 Identity: Active Directory Group Policy Processing
- Windows Server 2016 Identity: Active Directory Rights Management Services
- Storage
- Cloud Computing Fundamentals: Cloud Protocols & Standards
- Cloud Computing Fundamentals: Considerations
- Moving to the Cloud
- SQL Tables
- Cloud Service Models & Benefits and Issues
- Cloud Computing Fundamentals: Introduction
- Cloud Computing Fundamentals: Cloud Virtualization & Data Centers
- Cloud Computing Fundamentals: Storing & Managing Cloud Data
- Cloud Computing Fundamentals: Migrating to the Cloud
- Cloud Computing Fundamentals: Risk Management
- Introduction to System Architecture
- Network Services Management
- Users, Groups, & Environment Variables
- GUIs & Configuration
- Scripting & Administrative Tasks
- Package Management
- GNU & Unix Commands
- File Permissions & Links
- Essential System Services
- Networking Fundamentals
- Introduction to Devices & File Systems
- Advanced GNU & Unix Commands
- Agile for Software Development: Lean, Agile, & Scrum Methodologies
- Advanced Scrum for Project Management
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Agile Hybrid Approaches
- Agile Software Development: Agile Development Life Cycle
- Value-driven Delivery: Delivering Value in Agile Projects
- Advanced SQL Queries
- System Booting & Shutdown
- Business Orientation: Strategic Organizational Goals
- Project Management: Scrum Framework for Software Development
- Linux Installation
- Expert Insights on Trust
- Expert Insights on Essential Customer Service Skills
- Interacting with Customers
- Listening Even When It's Difficult to Listen
- Using Active Listening in Workplace Situations
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Rapport Building in Customer Service
- The Building Blocks of Building Trust
- Expert Insights on Ethics
- Expert Insights on Email Productivity
- Expert Insights on Communication Essentials
- Expert Insights on Work/Life Balance
- Communicating with Confidence
- Navigating the Workplace with Emotional Intelligence
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Capturing the Attention of Senior Executives
- Trust Building through Effective Communication
- Organizing Your E-mail
- Audience and Purpose in Business Writing
- Writing Effective E-mails and Instant Messages
- Clarity and Conciseness in Business Writing
- Keeping Business Calls Professional
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Editing and Proofreading Business Documents
- Sending E-mails to the Right People
- Creating Well-constructed Sentences
- Abbreviating, Capitalizing, and Using Numbers
- Getting Email Right Series
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