Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Savannah Rock's Credentials
- Savannah Rock's Wallet
- Communicating Effectively with Customers
- Expert Insights on Essential Customer Service Skills
- Dealing with Customer Service Incidents and Complaints
- Interacting with Customers
- Signing in & Setting Up
- Creating & Opening Notebooks
- Signing in & Setting Up
- Exploring and setting up Microsoft Teams
- Creating, joining, and managing meetings
- Creating, finding & organizing files
- Sharing Space: Living, Learning, and Working at Home
- Working with Excel Tables
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Being an Effective Team Member
- Navigating Other People's Emotions
- Controlling Conflict, Stress, and Time in Customer Service
- Become a Great Listener
- Take a Deep Breath and Manage Your Stress
- Trust Building through Effective Communication
- Communicating with Confidence
- Understanding Unconscious Bias
- Providing Telephone Customer Service
- Navigating the Workplace with Emotional Intelligence
- Savannah Rock's Transcript
- Savannah Rock's Wallet
- About Accredible