Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Shanika Harris's Credentials
- Shanika Harris's Wallet
- Shaping the Customer Experience across Digital and Physical Channels
- Expert Insights on Essential Customer Service Skills
- Enhancing the Customer Experience with HCI
- Achieving Customer-centric Design with User Personas
- Creating Effective Social Customer Service
- Customer Service
- Maximize Your Productivity by Managing Time and Tasks
- Avoid Procrastination by Getting Organized Instead
- Organize Your Physical and Digital Workspace
- Achieve Productivity in Your Personal Life
- Aligning Goals and Priorities To Manage Time
- Detail-oriented and Organizational Skills
- Customer Service Representative Journey
- Sharpening Your Focus to Stay on Track
- The Art of Staying Focused
- Getting the Details Right: Spelling Basics
- Make The Time You Need: Get Organized
- Professionalism, Accountability, & Ethics
- Making the Most of Making Mistakes
- Taking Effective and Professional Notes
- Using Strategic Thinking to Consider the Big Picture
- Expert Insights on Critical Thinking
- Identifying Risks in Your Organization
- Problem Solving
- Leveraging the Power of Analogical Thinking
- Outwitting Your Cognitive Bias
- Reaching Efficient Solutions with Computational Thinking
- Solve Problems Using Systems Thinking in the Workplace
- Controlling Conflict, Stress, and Time in Customer Service
- Providing On-site Customer Service
- Customer Service: Becoming a Chat Agent Star
- Choosing and Using the Best Solution
- Listening Even When It's Difficult to Listen
- Getting to the Root of a Problem
- Do We Have A Failure to Communicate?
- Defining Alternative Solutions to a Problem
- Communication Skills
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Become a Great Listener
- Trust Building through Effective Communication
- Making an Impact with Non-verbal Communication
- Polishing Your Skills for Excellent Customer Service
- Facing Confrontation in Customer Service
- The Art and Science of Communication
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Basics of Customer Service
- Becoming Your Own Best Coach
- Customer Service: Generating Effective Solutions
- Customer Service: Strengthening Your Service Skills
- Using Active Listening in Workplace Situations
- Moving from Bias to Inclusion in a DEI Journey
- Embracing a Customer-obsessed Mentality
- Customer Service: Discovering Customer Needs
- Customer Service: Fostering a Service Mindset
- Customer Service: Engaging with Customers
- Expert Insights on Customer Relationships
- Communicating Effectively with Customers
- Interacting with Customers
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Building Customer Relationships in a Virtual Environment
- Synchronize Goals to Optimize Your Team
- Planning Your Growth as a Leader
- Developing Personal Accountability
- Working Collaboratively with Experts
- Building a Win-win Relationship with Your Manager
- Working Well with Others
- Finding and Nurturing a Mentor Relationship
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Building Rapport through Strong Collaboration
- Cultivating Mentor Relationships
- Cultivating Relationships with Your Peers
- Effective Team Communication
- Managing Your Time So It Doesn’t Manage You
- Saving Time by Setting Goals
- Aligning Unit Goals and Imperatives
- Shanika Harris's Transcript
- Shanika Harris's Wallet
- About Accredible