Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Shannon Crawford's Credentials
- Shannon Crawford's Wallet
- Leadership Insights on Leading through Change
- Embracing a Customer-obsessed Mentality
- Sales Manager Journey
- Customer Service and Satisfaction
- Communicating Effectively with Customers
- Interacting with Customers
- Facing Confrontation in Customer Service
- Controlling Conflict, Stress, and Time in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Polishing Your Skills for Excellent Customer Service
- Rapport Building in Customer Service
- Expert Insights on Managing & Developing People
- Aligning Unit Goals and Imperatives
- Designing a Customer Service Strategy
- Expert Insights on Performance Management & Measurement
- Expert Insights on Motivating People
- Motivation and Performance
- Expert Insights on Driving Performance
- Leading by Motivating
- Creating a Plan for Performance Management
- Expert Insights on Coaching
- Taking the Lead with Workplace Motivation and Engagement
- Detecting and Dealing with Performance Problems
- Planning an Effective Performance Appraisal
- Coaching and Training a Sales Team
- Expert Insights on Continuous Learning
- Negotiating Well and Going for the Close
- Managing Employee Development
- Turning Objection into Opportunity during a Sales Call
- Keeping Your Coachee Committed and Accountable
- Expert Insights on Establishing a Learning Culture
- Coaching Techniques That Inspire Coachees to Action
- Cultivating a Passion for Learning
- Selling Skills
- The Value Proposition: Getting Your Pitch Right
- Prospecting: Panning for Sales Gold
- The Discovery Meeting: Starting Off on the Right Foot
- Handling Team Conflict
- Strategies for Building a Cohesive Team
- Keeping Top Performers Challenged
- Effective Team Communication
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Teambuilding and Management
- Developing a Successful Team
- Encouraging Team Communication and Collaboration
- Building the Foundation for an Effective Team
- Shannon Crawford's Transcript
- Shannon Crawford's Wallet
- About Accredible