Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Shashank Dwivedi's Credentials
- Shashank Dwivedi's Wallet
- Leading across Cultures
- Understanding Unconscious Bias
- Moving from Bias to Inclusion in a DEI Journey
- Customer Service: Adapting to Your Customers' Cues
- Be Liked and Respected in the Workplace
- Conquering the Challenges of Public Speaking
- Earning and Offering Trust at Work
- Receiving Feedback with an Open Mind
- Expanding Your Communication Skill Set
- Enhancing Communication through Listening
- Making Difficult Conversations Meaningful
- Workplace Diversity, Equity, and Inclusion in Action
- Promoting a Positive Work Environment
- Complete Guide to Excel 365: Validating, Cleaning, & Performing Lookups on Data
- Complete Guide to Excel 365: Using Formatting, Styles, & Themes
- Routing Fundamentals
- Juniper Networking Fundamentals
- Network Devices
- Maintenance & Troubleshooting
- Junos OS Fundamentals
- Routing Configuration
- Routing Policies
- Commands
- Introduction to Networking
- Network Security and Emerging Technologies
- ENCOR: Wireless Roaming & Troubleshooting
- Wireless LANs
- ENCOR: Wireless & Network Security
- DESGN 3.0: Wireless LAN Design
- DESGN 3.0: Wireless LAN Requirements
- User & Interface Configuration
- Initial Configuration
- Firewall Filters
- Devices & Architecture
- Managing Microsoft Teams: Managing Phone Systems
- Managing Microsoft Teams: Managing Team Membership & App Policies
- Managing Microsoft Teams: Managing Chats & Collaboration
- Managing Microsoft Teams: Managing Phone Numbers
- Managing Microsoft Teams: Governance & Lifecycle Management
- Managing Microsoft Teams: Upgrading to Teams
- Managing Microsoft Teams: Enabling Guest Access
- Managing Microsoft Teams: Configuring Network Settings
- Managing Microsoft Teams: Managing Security & Compliance
- Managing Microsoft Teams: Monitoring & Analyzing Service Usage
- Managing Microsoft Teams: Endpoints
- Managing Microsoft Teams: Working with Teams
- Working with Tabs & Apps in Microsoft Teams 2021
- Using private messaging & call tools in Microsoft Teams 2021
- Working with Tabs & Apps in Teams 2022
- Formatting messages in Teams 2022
- Managing Microsoft Teams: Managing Meeting Experiences
- Creating and managing teams & channels in Microsoft Teams 2021
- Microsoft 365 Fundamentals: Understanding Cloud Concepts
- Microsoft 365 Fundamentals: Cloud Benefits & Considerations
- Microsoft 365 Fundamentals: Protecting Your Information
- Microsoft 365 Fundamentals: Microsoft 365, Exchange, & SharePoint
- Microsoft 365 Fundamentals: Windows 10 Enterprise
- Microsoft 365 Fundamentals: Skype for Business, Teams, & Collaboration
- Microsoft 365 Fundamentals: Windows 10 & Admin Center
- Microsoft 365 Fundamentals: Azure AD & Access Management
- Microsoft 365 Fundamentals: Windows 10, Autopilot, & Azure
- Microsoft 365 Fundamentals: Deployment Planning, Azure, & Updates
- Microsoft 365 Fundamentals: Microsoft 365 Purchasing & Support
- Microsoft 365 Fundamentals: Mobile Management & Security and Compliance
- Microsoft 365 Fundamentals: Cloud Services & Principles
- Microsoft 365 Fundamentals: Microsoft 365 Pricing and Support
- Agile & TDD Best Practices for APIs: Test-driven Development Strategy
- Applying Scrum Development Practices
- Scrum Concepts & the Product Owner
- Scrum: Product Development Framework
- Agile Foundations: Fundamentals
- Agile Foundations: Scrum Methodology
- Transition to Scrum: Agile Foundation to Scrum
- Testing Approaches
- Lean in Scrum: Lean Development Practices
- Secure Agile Programming: Testing
- Techniques & Tools
- Agile Methodologies
- Project Evaluation: Defining Success Metrics
- Project Management Needs vs. Expectations
- Scrum Master: Scrum for the Team
- Stakeholder Communication: Software Projects & Stakeholder Communication
- Transitioning to Scrum
- Managing and Engaging Stakeholders
- Product Development Practices
- Scrum Team Velocity: Exploring Team Velocity
- Skills for Project Analysts: Negotiation Skills
- Decision Making for Software Project Managers
- Scrum: Creating Effective Product Backlogs
- Scrum: Product Backlog
- Scrum Product: Defining the Why & How of the Product
- Scrum Artifacts and Investment Guidelines
- Risk Management: Project Risk Assessment
- Business Analysis for Project Management: Practices for Later Project Stages
- Monitoring
- Network Connectivity
- The Azure Environment
- Active Directory
- Security
- AD Authentication
- Virtual Machine Overview
- Virtual Networking
- High Availability
- App Services
- Virtual Networks & PowerShell
- Web App Deployment
- DB & ARM Templates
- Virtual Machine Management
- Traffic Manager, AD, Alerts, & Backups
- Publishing & Caching
- Cloud Models & Storage
- Virtual Machines & Load Balancing
- Storage
- Azure Backup & Recovery
- Installation
- Networking
- Clustering
- Fault Tolerance & HA
- Microsoft Azure Fundamentals: Managing Storage
- Microsoft Azure Fundamentals: Container Solutions
- Microsoft Azure Fundamentals: Virtual Machines
- Storage
- Resource Management
- Upgrading vSphere
- Resource Creation & Configuration
- Remote Management
- Syntax, Help, & Conditionals
- Virtual Machines
- ESXi Features
- vCenter
- Virtual Machine Management
- PowerShell Remoting
- Clustering with VMWare 6.5
- DRS & Cluster Resource Management
- Monitoring & Alarm Configuration
- Host Profiles
- Basic Design Principles
- Update Manager
- Update Management Options
- Powershell 4: SharePoint configuration
- PowerShell & Exchange Server: Message Distribution
- Repositories & Resource Creation
- Writing DSC Resources
- Introduction to PowerShell 5.0
- Aliases, Providers, & Objects
- DSC Resources
- Desired State Configuration (DSC)
- Cmdlet Structure & Help
- DSC, Configurations, & Repositories
- Local Configuration Manager (LCM)
- DSC with Linux & JEA
- Configuration, Advanced Help, & Queries
- Output Formatting, Modules, & Customization
- DSC & Azure
- Linux & JEA
- Creating a DSC Pull Server & Improving DSC Configurations
- Desired State Configuration Fundamentals
- Powershell 4: Services & Databases
- Advanced DSC Resource Creation
- Advanced DSC, Azure, & HyperV
- Pipeline, Objects, & Formatting
- Getting Started with PowerShell
- Powershell 4: Managing Sites
- Introduction to Desired State Configuration (DSC)
- Mailbox Rules and Archives
- Managing Mailboxes
- Working with SQL PowerShell
- Powershell 4: Managing SharePoint
- Policies & Jobs
- Powershell 4: Administration
- Modules & Customization
- Managing SQL Server
- PowerShell & Exchange Server: Getting Started
- Powershell 4: Security & Search
- Databases and Client Access
- Database Management
- Distribution Groups and Databases
- Commands & Cmdlets
- Aliases & Providers
- Python Basics
- Building a CLI with argparse
- Advanced Classification in Python Bootcamp: Session 3 Replay
- Advanced Classification in Python Bootcamp: Session 4 Replay
- Data Wrangling in Python 2023 Bootcamp: Session 1 Replay
- Data Wrangling in Python 2023 Bootcamp: Session 2 Replay
- Data Wrangling in Python 2023 Bootcamp: Session 3 Replay
- Data Wrangling in Python 2023 Bootcamp: Session 4 Replay
- Using Conditional Formulas in Excel 2016 for Windows
- Creating PivotTables & PivotCharts in Excel 2016 for Windows
- Extracting Information with Formulas in Excel 2016 for Windows
- Working with Formulas in Excel 2016 for Windows
- Configuring Options & Settings in Excel 2016 for Windows
- Creating Charts & Graphics in Excel 2016 for Windows
- Customizing text & number formats in Excel 365
- Finding and grouping data in Excel 365
- Applying custom formatting in Excel 365
- Using conditional formulas in Excel 365
- Finding and analyzing data with formulas in Excel 365
- Referencing data in Excel 365
- Solving</br>data problems</br>in Excel 365
- Creating advanced charts in Excel 365
- Customizing charts in Excel 365
- Using visual elements</br>in Excel 365
- Creating PivotTables and PivotCharts in Excel 365
- Advanced Classification in Python Bootcamp: Session 1 Replay
- Advanced Classification in Python Bootcamp: Session 2 Replay
- Your Role in Workplace Diversity
- Bridging the Diversity Gap
- Bridging Differences in Cross-cultural Communication
- Building Shared Understanding across Cultural Divides
- CCNA 2020: NTP, DNS, & DHCP
- CCNA 2020: Network Topology Architectures
- CCNA 2020: Layer 1 Interfaces & Cabling
- CCNA 2020: Network Topology Architectures - WAN, Cloud, & SOHO
- CCNA 2020: WLCs, Access Points, Servers, & Endpoints
- CCNA 2020: Networking Components - NGFW, NGIPS, & Cisco DNA Center
- CCNA 2020: Networking Protocols
- CCNA 2020: Configuring SSH, FTP, & TFTP
- CCNA 2020: Virtualization Concepts
- CCNA 2020: IT Security Concepts
- CCNA 2020: IPv6 Addressing & Configuration
- CCNA 2020: L2 Discovery Protocols & L2 and L3 EtherChannel Configuration
- CCNA 2020: Spanning Tree Protocol
- CCNA 2020: SNMP, Syslog, & PHB for QoS
- CCNA 2020: Static Routing
- CCNA 2020: Security Program &Password Policy Components
- CCNA 2020: Networking Components
- CCNA 2020: Configuring & Verifying ACLs
- CCNA 2020: Configuring Port Security, DHCP Snooping, & DAI
- CCNA 2020: Cisco WLC Configuration & Wireless Management Access
- CCNA 2020: Automation, Network Programmability, & SDN Architectures
- CCNA 2020: Network Access, VLAN Configuration, & Interswitch Connectivity
- CCNA 2020: IPv4 Subnetting
- CCNA 2020: IP Addressing Basics & Configuration
- CCNA 2020: Cisco Wireless Architecture & WLAN Components
- CCNA 2020: AAA Security & VPN Types
- CCNA 2020: Configuration Management & JSON Encoded Data
- CCNA 2020: Configuring & Verifying NAT
- CCNA 2020: Dynamic Routing
- CCNA 2020: APIs & Cisco DNA Center
- CCNA 2020: Layer 1 Physical & Configuration Issues
- Documentation and Diagrams & Business Continuity
- Network & Host Analysis: Network Operations
- Network & Host Analysis: Network Analysis Formats
- Network & Host Analysis: Network Protocols
- Network & Host Analysis: Protocol Analysis
- Network Survey & Extraction: Network Analysis
- Network Survey & Extraction: Network Monitoring
- Network & Host Analysis: Network Observations
- Network Attacks
- IP Addressing
- Mitigation Techniques
- Software-Defined Networking Fundamentals
- Network Function Virtualization Fundamentals
- Exploring Addresses
- Python AI Development: Introduction
- Automation Testing for Python
- Security Programming: Python Scripting Essentials
- Python Development: Creating Classes, Handling Errors, & Importing Modules
- Python Development: Getting Started with Programming in Python
- Python Development: Performing Operations with Complex Data Types
- Python Development: Defining, Configuring, & Invoking Functions
- Excel with Python: Working with Excel Spreadsheets from Python
- Python Development: Leveraging Functions with Lambdas, Generators, Closures, & Decorators
- Machine Learning & Data Analytics
- Complex Data Types in Python: Working with Dictionaries & Sets in Python
- Python Requests: HTTP Requests with Python
- Complex Data Types in Python: Working with Lists & Tuples in Python
- Data Structures & Algorithms in Python: Implementing Data Structures
- Python Unit Testing: Advanced Python Testing Using the unittest Framework
- Supervised, Unsupervised & Deep Learning
- Python Design Patterns: Working with Creational Design Patterns
- Data Structures & Algorithms in Python: Fundamental Data Structures
- Python Design Patterns: Principles of Good Design
- Data Structures & Algorithms in Python: Implementing Trees & Graphs
- Advanced Python Topics: Exceptions & Command Line Arguments
- Socket Programming in Python: Advanced Topics
- Complex Data Types in Python: Shallow & Deep Copies in Python
- Advanced Python Topics: File Operations in Python
- Python Unit Testing: An Introduction to Python's unittest Framework
- Data Structures & Algorithms in Python: Implementing Sorting Algorithms
- Python Unit Testing: Testing Python Code Using doctest
- Data Structures & Algorithms in Python: Trees & Graphs
- Socket Programming in Python: Introduction
- Excel with Python: Constructing Data Visualizations
- Excel with Python: Performing Advanced Operations
- Concepts & Characteristics of Networking
- Benefits & Allocating Addresses
- Decoding the Packet Header & Discovering ICMPv6
- Python Design Patterns: Working with Behavioral Design Patterns
- Cloud Concepts & Network Services
- Cabling Solutions
- Advanced Networking Devices
- Getting Started with Python: Introduction
- Python Classes & Inheritance: Introduction
- Python Classes & Inheritance: Getting Started with Classes in Python
- Advanced Python Topics: Modules & Virtual Environments
- Python Design Patterns: Working with Structural Design Patterns
- Functions in Python: Introduction
- Data Structures & Algorithms in Python: Sorting Algorithms
- Python Classes & Inheritance: Working with Inheritance in Python
- Functions in Python: Gaining a Deeper Understanding of Python Functions
- Functions in Python: Working with Advanced Features of Python Functions
- Implementing Robotic Process Automation
- Python Classes & Inheritance: Advanced Functionality Using Python Classes
- Python - Introduction to NumPy for Multi-dimensional Data
- IT Infrastructure Automation: Python Automation Programming
- Python - Advanced Operations with NumPy Arrays
- SQL Security Architecture
- SQL & Concurrency Concepts
- Updating to Server 2019: Server Roles
- Updating to Server 2019: Storage, Failover Clustering, & Application Platform
- Updating to Server 2019: PowerShell for Windows Server
- Windows 10: Manage Devices & Data
- Windows 10: Manage Updates
- Windows 10: Configure System & Data Recovery
- Windows 10: Configure Remote Connectivity
- OS Deployment Strategies: Maintaining & Managing Modern Systems
- Managing Modern Desktops: Co-Management
- Windows 10: Perform Post-Installation Configuration
- Managing Modern Desktops: Managing Updates
- Windows 10: Deployment
- Windows 10: Active Directory Management
- Managing Modern Desktops: Deploy & Update Applications
- Managing Modern Desktops: Dynamic Deployments
- Managing Modern Desktops: Windows Autopilot
- Windows 10: Policy-Based Management
- Managing Modern Desktops: Monitoring Devices
- Managing Modern Desktops: Mobile Application Management
- Managing Modern Desktops: Conditional Access & Compliance
- Managing Modern Desktops: Device Authentication
- Managing Modern Desktops: Device Profiles
- Managing Modern Desktops: User Profiles
- Managing Modern Desktops: Upgrading Devices
- Managing Modern Desktops: Windows Defender
- Windows 10: Configure Networking
- Windows 10: Prepare for Deployment
- Managing Modern Desktops: Intune Device Enrollment
- Windows 10: Monitor & Manage Windows
- OS Deployment Strategies: Upgrading & Maintaining Systems
- Windows 10 Bootcamp: Session 1 Replay
- VM-based RDS
- Windows Ink & Paint 3D
- Installing App-V Server
- Windows 10 Bootcamp: Session 2 Replay
- Create & Deploy Application Packages
- Apps & Gaming
- VDI Infrastructure
- SQL Selecting, Ordering, & Filtering
- SQL Tables
- Session-based RDS
- Windows 10 Bootcamp: Session 3 Replay
- Essential System Services
- Implementing Permissions, Shares, & Encryption in Windows
- Planning for Resilient Virtualized Apps
- The New Interface & Features
- Device Configuration & Data Access
- Device Configuration & Data Storage
- Data Management & Device Security
- Using Microsoft Identity Management & BYOD Solutions
- Configuring New Features
- Using Microsoft Cloud Services
- Windows 10 Bootcamp: Session 4 Replay
- App Virtualization & MAP Toolkit
- Deployment & Configuration
- Introduction
- Windows Store, Security, & Edge
- Web Browsing & Cortana
- Introduction
- Advanced SQL Queries
- RemoteApps
- App-V Client & Connection Groups
- Deploying Office 2013 with App-V
- OS Deployment Strategies: Deploying Modern Systems
- Dash Python Framework: Creating Widgets in Dash Apps
- Introduction to Using PyCharm IDE
- Applications
- Dash Python Framework: Dash for Interactive Web Apps
- Building Web Apps Using Django: Generic Views
- HTTP Requests with HTTPX: Introduction
- Deep Learning & Neural Network Implementation
- Implementing ML Algorithm Using scikit-learn
- Python Unit Testing: Testing Python Code Using pytest
- Conditional Statements & Loops: While Loops in Python
- Conditional Statements & Loops: If-else Control Structures in Python
- Data Processing
- Python Development: Working with If Statements, Loops, & Comprehensions
- Advanced Python Topics: Migrating from Python 2 to Python 3
- Conditional Statements & Loops: Advanced Operations Using for Loops in Python
- Conditional Statements & Loops: The Basics of for Loops in Python
- Flask in Python: User Authentication in a Flask Application
- Python - Introduction to Pandas and DataFrames
- Python - Manipulating & Analyzing Data in Pandas DataFrames
- Python Fundamentals
- HTTP Requests with HTTPX: Advanced Topics
- Web Applications with Django: Working with Models
- Web Applications with Django: Models and Class-based Views
- Web Applications with Django: Building Multiple Apps in a Project
- Web Applications with Django: Developing REST APIs
- Web Applications with Django: Introducing the Django Web Framework
- Web Applications with Django: Using Built-in and Custom Applications
- Building Web Apps Using Django: Models & User Registration
- Flask in Python: An Introduction to Web Frameworks & Flask
- Flask in Python: Building a Simple Web Site Using Flask
- Flask in Python: User Interactions in Flask Applications
- Building Web Apps Using Django: Introduction to Web Frameworks & Django
- Building Web Apps Using Django: Implementing Login & Logout
- Building Web Apps Using Django: Templates & User Administration
- Building Web Apps Using Django: Building a Basic Website
- Dash Python Framework: Leveraging Dash with User Input & Dash DataTable
- Microsoft 365 Fundamentals: Office 365 & Collaboration
- Storage
- CompTIA A+ 220-1001: Storage Solutions
- Windows Server 2016 Identity: Active Directory Maintenance & Recovery
- Windows Server 2016 Identity: Active Directory Trusts & Sites
- SQL Transaction Locks
- Advanced GNU & Unix Commands
- CompTIA A+ 220-1001: Power Supplies
- CompTIA A+ 220-1001: Network Types
- CompTIA A+ 220-1001: Networking Tools
- CompTIA A+ 220-1001: Working with Peripheral Devices
- CompTIA A+ 220-1001: Working with Motherboards, CPUs, & Add-On Cards
- CompTIA A+ 220-1001: Random Access Memory
- CompTIA A+ 220-1001: Installing Hardware & Display Components
- CompTIA A+ 220-1001: Networking
- CompTIA A+ 220-1001: Wireless Networking Protocols
- CompTIA A+ 220-1001: Network Hosts
- CompTIA A+ 220-1001: Implementing Network Concepts
- SQL Concepts & Queries
- CompTIA A+ 220-1001: Troubleshooting Printers
- CompTIA A+ 220-1001: SOHO Devices
- CompTIA A+ 220-1001: Virtualization
- CompTIA A+ 220-1001: Resolving Problems
- CompTIA A+ 220-1001: TCP & UDP ports
- CompTIA A+ 220-1001: Connectors
- CompTIA A+ 220-1001: Cloud Computing
- CompTIA A+ 220-1001: Custom PC configuration
- CompTIA A+ 220-1001: Troubleshooting
- CompTIA A+ 220-1001: Common Devices
- CompTIA A+ 220-1001: Basic Cable Types
- CompTIA A+ 220-1001: Accessories & Mobile Device Synchronization
- CompTIA A+ 220-1001: Mobile Device Network Connectivity & Application Support
- CompTIA A+ 220-1001: Configuring a Wired/Wireless Network
- Windows Server 2016 Identity: Active Directory Service Accounts & Policies
- Windows Server 2016 Identity: Active Directory Groups & Organizational Units
- Network Device Hardening
- Network Services Management
- GUIs & Configuration
- GNU & Unix Commands
- File Permissions & Links
- Unix Input, Output, & Piping
- Networking Fundamentals
- Introduction to Devices & File Systems
- Linux Installation
- Networking Devices
- Policies and Best Practices
- CompTIA A+ 220-1001: Printers
- CompTIA A+ 220-1001: Laptops Features & Mobile Device Types
- Network Topologies & Technologies
- Network Storage, Virtualization, & WAN Technologies
- Security Devices, Wireless Security, & Access Control
- Windows Server 2016 Identity: AD FS & Web Application Proxy
- Troubleshooting Methodology & Tools
- Network Monitoring & Remote Access Methods
- Users, Groups, & Environment Variables
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Introduction
- Creating & Setting Up Projects in Jira Cloud
- Configuring & Managing Boards in Jira Cloud
- Planning & Working on a Software Project in Jira Cloud
- Reporting in Jira Software
- Troubleshooting Common Network Service Issues
- Data Center Virtualization: vSphere & ESXi
- Ports, Protocols, & the OSI Model
- Windows Server 2016 Identity: Active Directory Group Policy Settings
- Windows Server 2016 Identity: Active Directory Group Policy Objects
- Windows Server 2016 Identity: Active Directory Accounts & Permissions
- Windows Server 2016 Identity: Active Directory Domain Controllers
- Windows Server 2016 Identity: Active Directory Certificate Services
- Windows Server 2016 Identity: Active Directory Group Policy Processing
- Troubleshooting Connectivity & Performance Issues
- Windows Server 2016 Identity: Active Directory Rights Management Services
- Windows Server 2016 Identity: Active Directory Group Policy Preferences
- Business Mobility Solutions
- VMware Desktop Virtualization Management
- Cloud Services Solutions: Benefits & Features
- Data Center Virtualization: vCenter Server
- Cloud Services Solutions: vCloud Air
- Desktop Virtualization Planning with VMware
- JIRA Administration: Leveraging the Platform for Development Projects
- JIRA Administration: Platform Fundamentals
- Introduction to System Architecture
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Cloud Computing Fundamentals: Presence & Privacy
- Hybrid Cloud Architecture & Deployment: Adopting Migration Strategies
- Cloud Computing Fundamentals: Cloud Access Control
- Cloud Computing Fundamentals: Cloud Protocols & Standards
- Cloud Computing Fundamentals: Considerations
- Cloud Computing Fundamentals: Introduction
- Cloud Computing Fundamentals: Cloud Virtualization & Data Centers
- Cloud Computing Fundamentals: Storing & Managing Cloud Data
- Cloud Computing Fundamentals: Migrating to the Cloud
- Cloud Computing Fundamentals: Risk Management
- Scripting & Administrative Tasks
- Package Management
- System Booting & Shutdown
- Business Strategy: Managing Organizational Value
- Cloud Computing Fundamentals: Security
- Agile Software Development: Agile Project Management Techniques
- Listening Even When It's Difficult to Listen
- Agile Project Planning
- Agile Principles and Methodologies
- Agile Stakeholder Engagement and Team Development
- Rapport Building in Customer Service
- Agile Project Scheduling and Monitoring
- Moving to the Cloud
- Cloud Service Models & Benefits and Issues
- Agile for Software Development: Lean, Agile, & Scrum Methodologies
- Advanced Scrum for Project Management
- Agile Hybrid Approaches
- Agile Software Development: Agile Development Life Cycle
- Value-driven Delivery: Delivering Value in Agile Projects
- Business Orientation: Strategic Organizational Goals
- Project Management: Scrum Framework for Software Development
- Polishing Your Skills for Excellent Customer Service
- Navigating Your Own Emotions
- Navigating Other People's Emotions
- Taking Effective and Professional Notes
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Using Active Listening in Workplace Situations
- How Culture Impacts Communication
- Organizing Your E-mail
- Providing Telephone Customer Service
- The Building Blocks of Building Trust
- Dealing with Customer Service Incidents and Complaints
- Using Communication Strategies to Bridge Cultural Divides
- Sending E-mails to the Right People
- Introduction to the Agile Principles and Mindset Bootcamp: Session 1 Replay
- Writing Effective E-mails and Instant Messages
- Audience and Purpose in Business Writing
- Clarity and Conciseness in Business Writing
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Creating Well-constructed Sentences
- Abbreviating, Capitalizing, and Using Numbers
- Navigating the Workplace with Emotional Intelligence
- Capturing the Attention of Senior Executives
- Facing Confrontation in Customer Service
- Keeping Business Calls Professional
- Editing and Proofreading Business Documents
- Expert Insights on Trust
- Expert Insights on Essential Customer Service Skills
- Expert Insights on Ethics
- Expert Insights on Email Productivity
- Expert Insights on Customer Relationships
- Getting Email Right Series
- Expert Insights on Work/Life Balance
- Communicating with Confidence
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Expert Insights on Communication Essentials
- Trust Building through Effective Communication
- Shashank Dwivedi's Transcript
- Shashank Dwivedi's Wallet
- About Accredible