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- Silvana Verdes's Credentials
- Silvana Verdes's Wallet
- Developing Diplomacy and Tact
- Presenting Virtually
- Confronting Workplace Conflict
- Getting Started with Design Thinking
- Building Personal Power through Influence
- The First Steps in Negotiating
- Developing a Plan to Further Your Career
- Embracing a Customer-obsessed Mentality
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Controlling Conflict, Stress, and Time in Customer Service
- Silvana Verdes's Transcript
- Silvana Verdes's Wallet
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