Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Sushma Prasad's Credentials
- Sushma Prasad's Wallet
- Scrum Artifacts and Investment Guidelines
- Agile Key Exam Concepts
- Business Analysis for Project Management: Practices for Later Project Stages
- Developing an AI/ML Data Strategy: The Data Analytics Maturity Model
- Agile Methodologies
- Agile Fundamentals: Developing a Basic Understanding of Agile
- Agile Principles and Methodologies
- Outwitting Your Cognitive Bias
- Expert Insights on Essential Customer Service Skills
- Navigating Your Own Emotions
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Using Active Listening in Workplace Situations
- Investigating Arguments
- Dealing with Customer Service Incidents and Complaints
- Reaching Sound Conclusions
- How Culture Impacts Communication
- Confronting Your Assumptions
- Using Communication Strategies to Bridge Cultural Divides
- Maintaining a Cohesive Multigenerational Workforce
- Proven Techniques for Technical Communication
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Providing Telephone Customer Service
- Release, Service Level, and Availability Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- ITIL® 4 Foundation: Key Concepts of Service Management
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- ITIL® 4 Foundation: Introduction
- CompTIA A+ 220-1001: Implementing Network Concepts
- CompTIA A+ 220-1001: Basic Cable Types
- CompTIA A+ 220-1002: Critical Security Concepts
- Windows 10: Configure Networking
- CompTIA A+ 220-1001: Network Hosts
- CompTIA A+ Core 1: Troubleshooting Wired & Wireless Networks
- CompTIA A+ 220-1001: Connectors
- Networking Standards and Connections
- CompTIA A+ Core 1: Networking Fundamentals
- Windows 10: Manage Devices & Data
- CompTIA A+ 220-1002: System Utilities
- CompTIA A+ 220-1001: Printers
- CompTIA A+ Core 1: Troubleshooting & Resolving Printer Issues
- CompTIA A+ 220-1002: Software Troubleshooting
- CompTIA A+ 220-1001: Resolving Problems
- CompTIA A+ 220-1002: Windows Control Panel Utilities
- Proofing email in Outlook 365
- Tagging, sorting and filtering emails in Outlook Microsoft 365
- Organizing emails in Outlook 365
- Expert Insights on Email Productivity
- Setting up the application in Outlook Microsoft 365
- Using calendar tools & tasks in Outlook Microsoft 365
- Sending and receiving emails in Outlook Microsoft 365
- Configuring the Outlook Client in Outlook 365
- Improving Your Technical Writing Skills
- Creating Well-constructed Sentences
- Optimizing Workflows in Outlook 365
- Getting Email Right Series
- Getting started in Teams 2022
- Using messaging & call tools in Teams 2022
- Finding & organizing files in Teams 2022
- Creating & managing meetings in Teams 2022
- Formatting messages in Teams 2022
- Configuring & Optimizing a System in Windows 10 (Fall Creators Update)
- Getting to know the Office 365 web portal
- Using Screenshot Tools in Windows 10 (Fall Creators Update)
- Accessing & Managing Files in windows 10 (Fall Creators Update)
- Navigating in a Desktop Environment in Windows 10 (Fall Creators Update)
- Using Windows 10 (Fall Creators Update)
- Sushma Prasad's Transcript
- Sushma Prasad's Wallet
- About Accredible