Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Tracy Matawaran's Credentials
- Tracy Matawaran's Wallet
- Motivation and Performance
- Sales Manager Journey
- Customer Service and Satisfaction
- Embracing a Customer-obsessed Mentality
- Polishing Your Skills for Excellent Customer Service
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Facing Confrontation in Customer Service
- Rapport Building in Customer Service
- Detecting and Dealing with Performance Problems
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Coaching and Training a Sales Team
- Leading by Motivating
- Taking the Lead with Workplace Motivation and Engagement
- Keeping Your Coachee Committed and Accountable
- Managing Employee Development
- Creating a Plan for Performance Management
- Planning an Effective Performance Appraisal
- Cultivating a Passion for Learning in Yourself and Others
- Coaching Techniques That Inspire Coachees to Action
- Teambuilding and Management
- Building the Foundation for an Effective Team
- Strategies for Building a Cohesive Team
- Keeping Top Performers Challenged
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Developing a Successful Team
- Handling Team Conflict
- Encouraging Team Communication and Collaboration
- Effective Team Communication
- Selling Skills
- Negotiating Well and Going for the Close
- The Discovery Meeting: Starting Off on the Right Foot
- Turning Objection into Opportunity during a Sales Call
- The Value Proposition: Getting Your Pitch Right
- Prospecting: Panning for Sales Gold
- Product Management: Designing and Running Experiments
- The Essential Role of the Agile Product Owner
- Agile Key Exam Concepts
- Scrum Master: Scrum for the Team
- The Agile Leader
- Agile Project Planning
- Agile Principles and Methodologies
- Agile Stakeholder Engagement and Team Development
- Agile Project Scheduling and Monitoring
- Introduction to the Agile Principles and Mindset Bootcamp: Session 1 Replay
- Learning from Failure
- Developing and Supporting an Agile Mindset
- Building Agile Capabilities in Your Organization
- The Get Better Mindset
- Tracy Matawaran's Transcript
- Tracy Matawaran's Wallet
- About Accredible