Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Victor Berrios's Credentials
- Victor Berrios's Wallet
- Cybersecurity Threats: A Quick Guide
- Understanding Augmented Reality in Business
- Fundamentals of AI & ML: Introduction to Artificial Intelligence
- ChatGPT & Its Practical Use Cases
- Leadercamp on-demand: Tips and Tools for Generative AI Success
- Leadercamp on-demand: Leading with Generative AI
- Developing Personal Accountability
- Getting started in Word 365
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Sending email in Outlook 365
- Reimagining Marketing with Generative AI
- Reimagining Product Management with Generative AI
- Implementing a Process Automation Strategy
- Enhancing the Customer Experience with HCI
- Optimizing Virtual Collaboration
- Developing and Supporting an Agile Mindset
- The Service Value Chain and General Management Practices
- The Guiding Principles of the Service Value System and Continual Improvement Model
- Reimagining Work with Generative AI
- Responsible Application and Guardrails for Generative AI
- Foundations of Generative AI
- Leading an AI Transformation
- Human Skills to Sustain an AI Transformation
- Generative AI Business Transformation
- Optimizing Your Workplace Well-being
- Embracing Change at Work
- Making the Most of an Organizational Change
- Six Sigma Process and Performance Capability Measurement
- Recognizing Hallucinations, Inaccuracies, and Bias in AI
- Navigating AI Ethical Challenges and Risks
- Establishing AI Guardrails and Governance
- Using AI to Improve the Employee Experience
- Unlocking Business Solutions with AI-Powered Analytics
- Reimagining the Sales Process with Generative AI
- Reimagining the Customer Experience with Generative AI
- Encouraging Innovation and Experimentation with AI
- Leading through the AI Disruption with Empathy
- Leveraging AI as a Team Member
- Fostering a Growth Mindset in the Age of AI
- Leveraging Analytical and Critical Thinking to Implement AI
- Embracing Risk and Learning from Setbacks with AI Projects
- ITIL® 4 Foundation: Key Concepts of Service Management
- Six Sigma Project Management Essentials
- Key Concepts and the Four Dimensions of Service Management
- Harnessing the Disruption of Generative AI
- Managing Your Time So It Doesn’t Manage You
- Leadership Transitions: Becoming a Frontline Manager
- Leading in the Age of Generative AI
- Generative AI and Its Impact to Everyday Business
- ITIL® 4 Foundation: Introduction
- Transforming the Workplace Using Artificial Intelligence
- Six Sigma and Lean: Foundations and Principles
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Customer Service: Engaging with Customers
- Brand and Configure your Site
- Customer Service: Discovering Customer Needs
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Customer Service: Generating Effective Solutions
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Fostering a Service Mindset
- Six Sigma: Quality Tools
- Building Customer Relationships in a Virtual Environment
- Using Lean to Reduce Waste and Streamline Value Flow
- Exploring Business Process Automation
- Leading by Motivating
- Overcoming Unconscious Bias in the Workplace
- Taking Responsibility for Your Accountability
- Understanding Unconscious Bias
- SCOR: Security Basics & Common Threats
- Interacting with Customers
- Managing for Operational Excellence
- Organizational Goals and Six Sigma
- Communicating Effectively with Customers
- Polishing Your Skills for Excellent Customer Service
- Victor Berrios's Transcript
- Victor Berrios's Wallet
- About Accredible