Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Victoria Axelrod's Credentials
- Victoria Axelrod's Wallet
- Developing Diplomacy and Tact
- Polishing Your Skills for Excellent Customer Service
- Acting with Diplomacy and Tact
- Accomplishing Goals with Perseverance and Resilience
- Creating a Coaching at Scale Program
- Power Up: Turning on Your Self-starter Potential
- Outwitting Your Cognitive Bias
- Aligning Goals and Priorities To Manage Time
- Developing a Plan to Further Your Career
- Getting Your Career on the Right Track
- Establishing AI Guardrails and Governance
- Using AI to Improve the Employee Experience
- Embracing Risk and Learning from Setbacks with AI Projects
- Leading in the Age of AI
- Leveraging Analytical and Critical Thinking to Implement AI
- Saving Time by Setting Goals
- Sharpening Your Focus to Stay on Track
- Your Role in Workplace Diversity
- The Art of Staying Focused
- Make The Time You Need: Get Organized
- Harnessing the Disruption of Generative AI
- Developing Emotional Intelligence
- Navigating Your Own Emotions
- Using Performance Appraisals to Advance Your Career
- Confronting Workplace Conflict
- Receiving Feedback with an Open Mind
- Critical Thinking: Challenging Assumptions
- Building Up Your Emotional Intelligence
- Influencing without Authority
- Setting Professional Boundaries
- Assessing Organizational Risks
- Managing Organizational Risks
- Managing a Hybrid Team Successfully
- Hiring for Diversity
- Embracing Feedback
- Psychological Safety: Building a Culture of Inclusion and Innovation
- Developing Talent through Succession Planning
- Delivering Feedback That Encourages Growth
- Managing and Supporting Employee Wellness
- Cultivating Empathy and Connection
- Engaging and Challenging Your Top Performers
- Leveraging the Power of Performance Management
- Devising a Winning Recruitment Strategy
- Onboarding Excellence for HR Professionals
- Transforming Talent Management
- Embracing a Customer-obsessed Mentality
- Professional in Human Resources: PHR® Exam Summary
- Professional in Human Resources: Introduction to PHR® Exam
- Applying Competitive Advantage to Marketing Strategies
- Providing On-site Customer Service
- Customer Service: Becoming a Chat Agent Star
- Neurodiversity in the Workplace
- Becoming a DEI Ally and Agent for Change
- Exploring Virtual Collaboration
- Improving Collaboration through Psychological Safety
- Understanding Implicit Biases
- Bridging the Diversity Gap
- Communicating with Confidence
- Become a Great Listener
- Capturing the Attention of Senior Executives
- Trust Building through Effective Communication
- The Art and Science of Communication
- Proven Techniques for Technical Communication
- Making an Impact with Non-verbal Communication
- Do We Have A Failure to Communicate?
- Developing Personal Accountability
- Using Business Etiquette to Increase Your Professionalism
- Taking Responsibility for Your Accountability
- Adopting New Leadership Mindsets to Drive DEI
- Moving from Bias to Inclusion in a DEI Journey
- Overcoming Unconscious Bias in the Workplace
- Advancing DEI with Agility
- Navigating Your Team through Strategic Change
- How Organizational Change Disrupts Our Sense of Self, powered by MIT SMR
- Leading through Change
- Set Your Workspace Up For Success
- Be Productive by Working Efficiently
- Fostering a Growth Mindset in the Age of AI
- Coping in a Toxic Workplace
- Becoming Your Own Best Coach
- Coaching for Success
- Measuring Outcomes and Using KPIs
- Reimagining the Employee Experience: DEI from Hire to Retire
- Viewing the Big Picture Strategically
- Leveraging the Power of Analogical Thinking
- Expanding Your Digital Mindset
- Thriving with High-pressure Work
- Critical Thinking: Investigating Arguments
- Developing a Mindset of Growth and Learning
- Critical Thinking: Drawing Sound Conclusions
- Unleashing Your Self-confidence
- Shaping the Customer Experience across Digital and Physical Channels
- Expert Insights on Essential Customer Service Skills
- Creating a Solid Support Base through Peer Relationships
- Building High Performance Teams
- Building Success through Self-improvement
- Data-driven Leadership
- Becoming an Influential Leader
- Leading with an Inclusive Mindset
- Leading for Results
- Cultivating Mentor Relationships
- Nurturing Your Own Wellbeing as a Leader
- Building Your Emotional Intelligence as a Leader
- Building a Win-win Relationship with Your Manager
- Building Rapport through Strong Collaboration
- Assessing Your Organization's Potential for High Performance
- Working Collaboratively with Experts
- Making Difficult Conversations Meaningful
- Listening to Engage, Empower, and Influence
- Moving from Me to We with Delegation
- Fostering Cross-functional Collaboration
- Becoming Authentic, Accountable, and Trustworthy
- Embracing Change at Work
- Enhancing Communication through Listening
- Overcoming Barriers to Effective Listening
- Bridging Differences in Cross-cultural Communication
- Activating DEI Culture Shifts
- Embedding Inclusion into Everyday Experiences
- Expanding Your Communication Skill Set
- Engaging the Power of a Multigenerational Workforce
- Giving Effective Feedback
- Workplace Diversity, Equity, and Inclusion in Action
- Recognizing and Addressing Micro-behaviors in the Workplace
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Understanding the Digital Customer
- Building Shared Understanding across Cultural Divides
- Problem Solving: Defining and Stating the Problem
- Conveying Your Message without Words
- Harnessing the Power of the Written Word
- Promoting a Positive Work Environment
- Innovating with the Customer in Mind
- Understanding Unconscious Bias
- Overcoming Your Own Unconscious Biases
- Adopting an Inclusion Mindset at Work
- Making the Most of an Organizational Change
- Optimizing Your Workplace Well-being
- Forging Relationships with External Stakeholders
- Navigating Other People's Emotions
- Difficult People: Why They Act That Way and How to Deal with Them
- Take a Deep Breath and Manage Your Stress
- Working Well with Others
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Generating Effective Solutions
- Customer Service: Strengthening Your Service Skills
- Communicating Effectively with Customers
- Interacting with Customers
- Rapport Building in Customer Service
- Providing Effective Internal Customer Service
- Ensuring Onboarding Success
- Building Customer Relationships in a Virtual Environment
- Customer Service: Fostering a Service Mindset
- Measure Success
- Percipio Overview
- Organize the Library and Content
- Customer Service: Adapting to Your Customers' Cues
- Customer Service: Discovering Customer Needs
- Customer Service: Engaging with Customers
- Victoria Axelrod's Transcript
- Victoria Axelrod's Wallet
- About Accredible