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- Youp van Kleef's Wallet
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Working with Built-in Apps in macOS Ventura
- Embracing a Customer-obsessed Mentality
- Polishing Your Skills for Excellent Customer Service
- Rapport Building in Customer Service
- Customer Service: Engaging with Customers
- Customer Service: Generating Effective Solutions
- The Discovery Meeting: Starting Off on the Right Foot
- Prospecting: Panning for Sales Gold
- Turning Objection into Opportunity during a Sales Call
- The Value Proposition: Getting Your Pitch Right
- Negotiating Well and Going for the Close
- Youp van Kleef's Transcript
- Youp van Kleef's Wallet
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