25.12.13

Transcript

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Date of Download:

June 18, 2025

Credentials

Name	Website	Issued On
Viewing the Big Picture Strategically.	www.skillsoft.com	Feb 6, 2023
Key Concepts and the Four Dimensions of Service Management.	www.skillsoft.com	Nov 1, 2022
The Guiding Principles of the Service Value System and Continual Improvement Model.	www.skillsoft.com	Nov 1, 2022
The Service Value Chain and General Management Practices.	www.skillsoft.com	Nov 1, 2022
Event, Incident, and Problem Management.	www.skillsoft.com	Nov 1, 2022
Service Desk, IT Asset, Service Configuration, and Change Control Management.	www.skillsoft.com	Nov 1, 2022
Release, Service Level, and Availability Management.	www.skillsoft.com	Nov 1, 2022
ITIL® 4 Foundation: The Service Value System.	www.skillsoft.com	Oct 19, 2022
ITIL® 4 Foundation: Key Concepts.	www.skillsoft.com	Oct 18, 2022
ITIL® 4 Foundation: Key Concepts of Service Management.	www.skillsoft.com	Oct 3, 2022
ITIL® 4 Foundation: Introduction.	www.skillsoft.com	Sep 12, 2022
Strategic Management: Creating & Sustaining Competitive Advantage, 9-11 & 14-16 June 2021.	www.jbs.cam.ac.uk	Jun 16, 2021
Designing a Customer Service Strategy.	www.skillsoft.com	Apr 26, 2021