Catherine Cheah

Expert Insights on Emotional Intelligence

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COMPLETION

Expert Insights on Resilience & Perseverance

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Expert Insights on Problem Solving

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Making an Impact with Non-verbal Communication

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COMPLETION

Coaching Techniques That Inspire Coachees to Action

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Expert Insights on Customer Relationships

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COMPLETION

Keeping Your Coachee Committed and Accountable

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COMPLETION

Controlling Conflict, Stress, and Time in Customer Service

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COMPLETION

How Culture Impacts Communication

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COMPLETION

Providing Telephone Customer Service

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COMPLETION

Providing Effective Internal Customer Service

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Rapport Building in Customer Service

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COMPLETION

Providing On-site Customer Service

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COMPLETION

Using Communication Strategies to Bridge Cultural Divides

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COMPLETION

How to Manage Difficult Conversations

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COMPLETION

Detecting and Dealing with Performance Problems

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COMPLETION