Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Catherine Cheah's Credentials
- Catherine Cheah's Wallet
- Expert Insights on Emotional Intelligence
- Expert Insights on Resilience & Perseverance
- Expert Insights on Problem Solving
- Making an Impact with Non-verbal Communication
- Coaching Techniques That Inspire Coachees to Action
- Expert Insights on Customer Relationships
- Keeping Your Coachee Committed and Accountable
- Controlling Conflict, Stress, and Time in Customer Service
- How Culture Impacts Communication
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Using Communication Strategies to Bridge Cultural Divides
- How to Manage Difficult Conversations
- Detecting and Dealing with Performance Problems
- Planning an Effective Performance Appraisal
- Managing Employee Development
- Ensuring Onboarding Success
- Leading by Motivating
- Encouraging Team Communication and Collaboration
- Keeping Top Performers Challenged
- Facing Challenges as a First-time Manager
- Effective Team Communication
- Effectively Directing and Delegating as a Manager
- Being a Fair and Caring Manager
- The Reality of Being a First-time Manager
- Interacting with Customers
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Troublesome Words and Phrases: Usage Mistakes in Writing
- Writing Effective<br>E-mails and Instant Messages
- Polishing Your Skills for Excellent Customer Service
- Communicating Effectively with Customers
- Facing Confrontation in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Catherine Cheah's Transcript
- Catherine Cheah's Wallet
- About Accredible