25.9.12

Transcript

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Date of Download:

May 3, 2025

Credentials

Name	Website	Issued On
How to Manage Difficult Conversations.	www.skillsoft.com	Jun 2, 2020
Planning an Effective Presentation.	www.skillsoft.com	Jun 2, 2020
Polishing Your Skills for Excellent Customer Service.	www.skillsoft.com	Jun 2, 2020
How Culture Impacts Communication.	www.skillsoft.com	May 30, 2020
Becoming an Accountable Professional.	www.skillsoft.com	May 30, 2020
Navigating Other People's Emotions.	www.skillsoft.com	May 30, 2020
Using Communication Strategies to Bridge Cultural Divides.	www.skillsoft.com	May 30, 2020
Your Role in Workplace Diversity.	www.skillsoft.com	May 30, 2020
Difficult People: Strategies to Keep Everyone Working Together.	www.skillsoft.com	May 30, 2020
Dealing with Customer Service Incidents and Complaints.	www.skillsoft.com	May 30, 2020
Gaining a Positive Perspective on Feedback.	www.skillsoft.com	May 30, 2020
Keeping Business Calls Professional.	www.skillsoft.com	May 29, 2020
Providing Telephone Customer Service.	www.skillsoft.com	May 29, 2020
Writing Effective<br>E-mails and Instant Messages.	www.skillsoft.com	May 29, 2020
ITIL® Service Strategy Concepts.	www.skillsoft.com	May 26, 2020
ITIL® 4 Foundation: The Service Value Chain.	www.skillsoft.com	May 25, 2020