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- User Authentication
- Diego Armando Candelo Reyes's Credentials
- Diego Armando Candelo Reyes's Wallet
- How to Manage Difficult Conversations
- Planning an Effective Presentation
- Polishing Your Skills for Excellent Customer Service
- How Culture Impacts Communication
- Becoming an Accountable Professional
- Navigating Other People's Emotions
- Using Communication Strategies to Bridge Cultural Divides
- Your Role in Workplace Diversity
- Difficult People: Strategies to Keep Everyone Working Together
- Dealing with Customer Service Incidents and Complaints
- Gaining a Positive Perspective on Feedback
- Keeping Business Calls Professional
- Providing Telephone Customer Service
- Writing Effective<br>E-mails and Instant Messages
- ITIL® Service Strategy Concepts
- ITIL® 4 Foundation: The Service Value Chain
- ITIL® 4 Foundation: The Service Value System
- ITIL® 4 Foundation: Service Management Practices (Part 2)
- ITIL® 4 Foundation: Key Concepts
- ITIL® 4 Foundation: General Management Practices
- ITIL® 4 Foundation: Service Management Practices (Part 1)
- ITIL® 4 Foundation: The Guiding Principles
- Expert Insights on Receiving Feedback
- Facing Confrontation in Customer Service
- Controlling Conflict, Stress, and Time in Customer Service
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® Service Operation Processes
- ITIL® 4 Foundation: Introduction
- Expert Insights on Listening
- Setting Up IBM Notes
- Diego Armando Candelo Reyes's Transcript
- Diego Armando Candelo Reyes's Wallet
- About Accredible