25.15.9
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EE
EdgarKhaled Esmana
33 Credentials
2 Issuers
Expert Insights on Strategic Thinking
Expert Insights on Strategic Thinking
COURSE
COMPLETION
Expert Insights on Strategic Thinking
August 15, 2024
Skillsoft
Release, Service Level, and Availability Management
Release, Service Level, and Availability Management
COURSE
COMPLETION
Release, Service Level, and Availability Management
July 18, 2024
Skillsoft
Facing Confrontation in Customer Service
Facing Confrontation in Customer Service
COURSE
COMPLETION
Facing Confrontation in Customer Service
July 17, 2024
Skillsoft
Event, Incident, and Problem Management
Event, Incident, and Problem Management
COURSE
COMPLETION
Event, Incident, and Problem Management
July 17, 2024
Skillsoft
Service Desk, IT Asset, Service Configuration, and Change Control Management
Service Desk, IT Asset, Service Configuration, and Change Control Management
COURSE
COMPLETION
Service Desk, IT Asset, Service Configuration, and Change Control Management
July 17, 2024
Skillsoft
Customer Service: Interpreting Customers’ Service Priorities
Customer Service: Interpreting Customers’ Service Priorities
COURSE
COMPLETION
Customer Service: Interpreting Customers’ Service Priorities
July 16, 2024
Skillsoft
Customer Service: Adapting to Your Customers' Cues
Customer Service: Adapting to Your Customers' Cues
COURSE
COMPLETION
Customer Service: Adapting to Your Customers' Cues
July 16, 2024
Skillsoft
Being an Effective Team Member
Being an Effective Team Member
COURSE
COMPLETION
Being an Effective Team Member
July 16, 2024
Skillsoft
Rapport Building in Customer Service
Rapport Building in Customer Service
COURSE
COMPLETION
Rapport Building in Customer Service
July 16, 2024
Skillsoft
Customer Service: Engaging with Customers
Customer Service: Engaging with Customers
COURSE
COMPLETION
Customer Service: Engaging with Customers
July 16, 2024
Skillsoft
Customer Service: Strengthening Your Service Skills
Customer Service: Strengthening Your Service Skills
COURSE
COMPLETION
Customer Service: Strengthening Your Service Skills
July 16, 2024
Skillsoft
Customer Service: Fostering a Service Mindset
Customer Service: Fostering a Service Mindset
COURSE
COMPLETION
Customer Service: Fostering a Service Mindset
July 16, 2024
Skillsoft
Encouraging Innovation and Experimentation with AI
Encouraging Innovation and Experimentation with AI
COURSE
COMPLETION
Encouraging Innovation and Experimentation with AI
December 27, 2023
Skillsoft
Key Concepts and the Four Dimensions of Service Management
Key Concepts and the Four Dimensions of Service Management
COURSE
COMPLETION
Key Concepts and the Four Dimensions of Service Management
December 22, 2023
Skillsoft
The Guiding Principles of the Service Value System and Continual Improvement Model
The Guiding Principles of the Service Value System and Continual Improvement Model
COURSE
COMPLETION
The Guiding Principles of the Service Value System and Continual Improvement Model
December 22, 2023
Skillsoft
The Service Value Chain and General Management Practices
The Service Value Chain and General Management Practices
COURSE
COMPLETION
The Service Value Chain and General Management Practices
December 22, 2023
Skillsoft
