Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- EdgarKhaled Esmana's Credentials
- EdgarKhaled Esmana's Wallet
- Expert Insights on Strategic Thinking
- Release, Service Level, and Availability Management
- Facing Confrontation in Customer Service
- Event, Incident, and Problem Management
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Being an Effective Team Member
- Rapport Building in Customer Service
- Customer Service: Engaging with Customers
- Customer Service: Strengthening Your Service Skills
- Customer Service: Fostering a Service Mindset
- Encouraging Innovation and Experimentation with AI
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Leading in the Age of Generative AI
- Leading through the AI Disruption with Empathy
- Embracing Risk and Learning from Setbacks with AI Projects
- ITIL 4 Foundation - Managed Services
- Leveraging Analytical and Critical Thinking to Implement AI
- Leveraging AI as a Team Member
- Fostering a Growth Mindset in the Age of AI
- ITIL® 4 Foundation: Key Concepts of Service Management
- Reimagining the Customer Experience with Generative AI
- Reimagining the Sales Process with Generative AI
- Unlocking Business Solutions with AI-Powered Analytics
- Using AI to Improve the Employee Experience
- Generative AI and Its Impact to Everyday Business
- Harnessing the Disruption of Generative AI
- Exploring Project Management, Then and Now (2021 Update)
- Navigating the Workplace with Emotional Intelligence
- ITIL® 4 Foundation: Introduction
- EdgarKhaled Esmana's Transcript
- EdgarKhaled Esmana's Wallet
- About Accredible