25.10.21

Transcript

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Date of Download:

June 3, 2025

Credentials

Name	Website	Issued On
The Guiding Principles of the Service Value System and Continual Improvement Model.	www.skillsoft.com	Jan 17, 2024
The Service Value Chain and General Management Practices.	www.skillsoft.com	Jan 17, 2024
ITIL 4 Foundation - Managed Services.	www.skillsoft.com	Jan 17, 2024
Key Concepts and the Four Dimensions of Service Management.	www.skillsoft.com	Jan 11, 2024
Generative AI and Its Impact to Everyday Business.	www.skillsoft.com	Oct 30, 2023
Harnessing the Disruption of Generative AI.	www.skillsoft.com	Oct 30, 2023
Recognizing Hallucinations, Inaccuracies, and Bias in AI.	www.skillsoft.com	Oct 30, 2023
Navigating AI Ethical Challenges and Risks.	www.skillsoft.com	Oct 30, 2023
Establishing AI Guardrails and Governance.	www.skillsoft.com	Oct 30, 2023
ITIL® 4 Foundation: Key Concepts of Service Management.	www.skillsoft.com	Oct 16, 2023
Controlling Conflict, Stress, and Time in Customer Service.	www.skillsoft.com	Aug 28, 2021
Facing Confrontation in Customer Service.	www.skillsoft.com	Aug 28, 2021
Providing Effective Internal Customer Service.	www.skillsoft.com	Aug 28, 2021
Rapport Building in Customer Service.	www.skillsoft.com	Aug 28, 2021
Providing On-site Customer Service.	www.skillsoft.com	Aug 28, 2021
Dealing with Customer Service Incidents and Complaints.	www.skillsoft.com	Aug 28, 2021