Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- GerfeMar Alferez's Credentials
- GerfeMar Alferez's Wallet
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- ITIL 4 Foundation - Managed Services
- Key Concepts and the Four Dimensions of Service Management
- Generative AI and Its Impact to Everyday Business
- Harnessing the Disruption of Generative AI
- Recognizing Hallucinations, Inaccuracies, and Bias in AI
- Navigating AI Ethical Challenges and Risks
- Establishing AI Guardrails and Governance
- ITIL® 4 Foundation: Key Concepts of Service Management
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Providing Effective Internal Customer Service
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Dealing with Customer Service Incidents and Complaints
- Designing a Customer Service Strategy
- Expert Insights on Call Center Operations Management
- Customer Service: Strengthening Your Service Skills
- Customer Service: Becoming a Chat Agent Star
- Customer Service: Fostering a Service Mindset
- Customer Service: Discovering Customer Needs
- Customer Service: Generating Effective Solutions
- Data Analysis and Root Cause Analysis in Six Sigma
- Providing Telephone Customer Service
- GerfeMar Alferez's Transcript
- GerfeMar Alferez's Wallet
- About Accredible