25.15.9

Transcript

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Date of Download:

July 22, 2025

Credentials

Name	Website	Issued On
Communicating with Confidence.	www.skillsoft.com	May 10, 2024
Writing Effective E-mails and Instant Messages.	www.skillsoft.com	May 10, 2024
Service Desk, IT Asset, Service Configuration, and Change Control Management.	www.skillsoft.com	May 10, 2024
Release, Service Level, and Availability Management.	www.skillsoft.com	May 10, 2024
Becoming an Effective Cross-functional Team Member.	www.skillsoft.com	May 10, 2024
Key Concepts and the Four Dimensions of Service Management.	www.skillsoft.com	May 9, 2024
The Guiding Principles of the Service Value System and Continual Improvement Model.	www.skillsoft.com	May 9, 2024
The Service Value Chain and General Management Practices.	www.skillsoft.com	May 9, 2024
Event, Incident, and Problem Management.	www.skillsoft.com	May 9, 2024
Enhancing Communication through Listening.	www.skillsoft.com	May 9, 2024
Scalable Data Architectures: Getting Started.	www.skillsoft.com	May 8, 2024
Scalable Data Architectures: Using Amazon Redshift.	www.skillsoft.com	May 8, 2024
ITIL® 4 Foundation: Key Concepts of Service Management.	www.skillsoft.com	Apr 24, 2024
Polishing Your Skills for Excellent Customer Service.	www.skillsoft.com	Feb 26, 2024
Controlling Conflict, Stress, and Time in Customer Service.	www.skillsoft.com	Feb 26, 2024
Dealing with Customer Service Incidents and Complaints.	www.skillsoft.com	Feb 26, 2024