Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Lakmini navodya Rajapura's Credentials
- Lakmini navodya Rajapura's Wallet
- Communicating with Confidence
- Writing Effective E-mails and Instant Messages
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- Becoming an Effective Cross-functional Team Member
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- The Service Value Chain and General Management Practices
- Event, Incident, and Problem Management
- Enhancing Communication through Listening
- Scalable Data Architectures: Getting Started
- Scalable Data Architectures: Using Amazon Redshift
- ITIL® 4 Foundation: Key Concepts of Service Management
- Polishing Your Skills for Excellent Customer Service
- Controlling Conflict, Stress, and Time in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Building Customer Relationships in a Virtual Environment
- Communicating Effectively with Customers
- Customer Service: Engaging with Customers
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Customer Service: Discovering Customer Needs
- Interacting with Customers
- Customer Service: Fostering a Service Mindset
- ITIL® 4 Foundation: Introduction
- Lakmini navodya Rajapura's Transcript
- Lakmini navodya Rajapura's Wallet
- About Accredible