Lakmini navodya Rajapura

Communicating with Confidence

COURSE

COMPLETION

Writing Effective E-mails and Instant Messages

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COMPLETION

Service Desk, IT Asset, Service Configuration, and Change Control Management

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COMPLETION

Release, Service Level, and Availability Management

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COMPLETION

Becoming an Effective Cross-functional Team Member

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COMPLETION

Key Concepts and the Four Dimensions of Service Management

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COMPLETION

The Guiding Principles of the Service Value System and Continual Improvement Model

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COMPLETION

The Service Value Chain and General Management Practices

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COMPLETION

Event, Incident, and Problem Management

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COMPLETION

Enhancing Communication through Listening

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COMPLETION

Scalable Data Architectures: Getting Started

COURSE

COMPLETION

Scalable Data Architectures: Using Amazon Redshift

COURSE

COMPLETION

ITIL® 4 Foundation: Key Concepts of Service Management

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COMPLETION

Polishing Your Skills for Excellent Customer Service

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COMPLETION

Controlling Conflict, Stress, and Time in Customer Service

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COMPLETION

Dealing with Customer Service Incidents and Complaints

COURSE

COMPLETION