Manoj Kumar Awasthi

The Reality of Being a First-time Manager

COURSE

COMPLETION

Controlling Conflict, Stress, and Time in Customer Service

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Rapport Building in Customer Service

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Dealing with Customer Service Incidents and Complaints

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Facing Confrontation in Customer Service

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Communicating Effectively with Customers

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Leading by Motivating

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Expert Insights on Continuous Learning

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Interacting with Customers

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Expert Insights on Performance Management & Measurement

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Embracing a Customer-obsessed Mentality

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Polishing Your Skills for Excellent Customer Service

COMPLETION

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Creating a Plan for Performance Management

COMPLETION

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Taking the Lead with Workplace Motivation and Engagement

COMPLETION

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Expert Insights on Motivating People

COMPLETION

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Expert Insights on Driving Performance

COMPLETION

COURSE