MAURICIO MARCOS SANTIAGO

Becoming an Accountable Professional

COMPLETION

COURSE

Using Communication Strategies to Bridge Cultural Divides

COMPLETION

COURSE

Your Role in Workplace Diversity

COMPLETION

COURSE

Writing EffectiveE-mails and Instant Messages

COMPLETION

COURSE

How Culture Impacts Communication

COMPLETION

COURSE

Polishing Your Skills for Excellent Customer Service

COMPLETION

COURSE

Dealing with Customer Service Incidents and Complaints

COMPLETION

COURSE

Confronting Your Assumptions

COMPLETION

COURSE

How to Manage Difficult Conversations

COMPLETION

COURSE

Controlling Conflict, Stress, and Time in Customer Service

COMPLETION

COURSE

Forging Ahead with Perseverance and Resilience

COMPLETION

COURSE

Facing Confrontation in Customer Service

COMPLETION

COURSE