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- MAURICIO MARCOS SANTIAGO's Credentials
- MAURICIO MARCOS SANTIAGO's Wallet
- Becoming an Accountable Professional
- Using Communication Strategies to Bridge Cultural Divides
- Your Role in Workplace Diversity
- Writing Effective<br>E-mails and Instant Messages
- How Culture Impacts Communication
- Polishing Your Skills for Excellent Customer Service
- Dealing with Customer Service Incidents and Complaints
- Confronting Your Assumptions
- How to Manage Difficult Conversations
- Controlling Conflict, Stress, and Time in Customer Service
- Forging Ahead with Perseverance and Resilience
- Facing Confrontation in Customer Service
- MAURICIO MARCOS SANTIAGO's Transcript
- MAURICIO MARCOS SANTIAGO's Wallet
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