25.9.12

Transcript

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Date of Download:

May 3, 2025

Credentials

Name	Website	Issued On
ITIL® 4 Foundation: Key Concepts of Service Management.	www.skillsoft.com	Sep 21, 2022
Key Concepts and the Four Dimensions of Service Management.	www.skillsoft.com	Sep 21, 2022
The Guiding Principles of the Service Value System and Continual Improvement Model.	www.skillsoft.com	Sep 21, 2022
The Service Value Chain and General Management Practices.	www.skillsoft.com	Sep 21, 2022
Event, Incident, and Problem Management.	www.skillsoft.com	Sep 21, 2022
Service Desk, IT Asset, Service Configuration, and Change Control Management.	www.skillsoft.com	Sep 21, 2022
Release, Service Level, and Availability Management.	www.skillsoft.com	Sep 21, 2022
ITIL® 4 Foundation: Introduction.	www.skillsoft.com	Sep 20, 2022
Communicating Effectively with Customers.	www.skillsoft.com	Apr 14, 2022
Audience and Purpose in Business Writing.	www.skillsoft.com	Apr 14, 2022
Effective Stakeholder Communications for Technology Professionals.	www.skillsoft.com	Apr 13, 2022
How to Manage Difficult Conversations.	www.skillsoft.com	Apr 13, 2022
Controlling Conflict, Stress, and Time in Customer Service.	www.skillsoft.com	Apr 13, 2022
Interacting with Customers.	www.skillsoft.com	Apr 13, 2022
How Culture Impacts Communication.	www.skillsoft.com	Apr 13, 2022
Providing Telephone Customer Service.	www.skillsoft.com	Apr 13, 2022