Sherwin Santos's Credentials wallet • SkillSoft Digital Badges

25.10.20

Preparing Impactful Presentations that Drive Decision Makers to Action

Planning an Effective Presentation

Building Your Presentation

Ensuring Successful Presentation Delivery

Communication & Listening Skills

How to Manage Difficult Conversations

Using Active Listening in Workplace Situations

Dealing with Customer Service Incidents and Complaints

Listening Even When It's Difficult to Listen

Facing Confrontation in Customer Service

Become a Great Listener

Communicating Effectively with Customers

Interacting with Customers

A Customer First Mindset

Six Sigma Black Belt: Determining Requirements from the Voice of the Customer

Six Sigma Voice of the Customer