25.10.20

Transcript

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Date of Download:

May 17, 2025

Credentials

Name	Website	Issued On
ITIL® 4 Foundation: Key Concepts of Service Management.	www.skillsoft.com	Apr 9, 2022
ITIL® 4 Foundation: Introduction.	www.skillsoft.com	Apr 9, 2022
Key Concepts and the Four Dimensions of Service Management.	www.skillsoft.com	Apr 9, 2022
The Guiding Principles of the Service Value System and Continual Improvement Model.	www.skillsoft.com	Apr 9, 2022
The Service Value Chain and General Management Practices.	www.skillsoft.com	Apr 9, 2022
Event, Incident, and Problem Management.	www.skillsoft.com	Apr 9, 2022
Service Desk, IT Asset, Service Configuration, and Change Control Management.	www.skillsoft.com	Apr 9, 2022
Release, Service Level, and Availability Management.	www.skillsoft.com	Apr 9, 2022
Leading through Problem Solving and Decision Making.	www.skillsoft.com	Dec 21, 2021
Embracing a Customer-obsessed Mentality.	www.skillsoft.com	Dec 21, 2021
Saving Time by Setting Goals.	www.skillsoft.com	Dec 21, 2021
Advanced Scrum for Project Management.	www.skillsoft.com	Dec 11, 2020
Agile Principles and Methodologies.	www.skillsoft.com	Dec 10, 2020
ITIL® 4 Foundation: Introduction.	www.skillsoft.com	Nov 12, 2020
Controlling Conflict, Stress, and Time in Customer Service.	www.skillsoft.com	Oct 15, 2020
Make The Time You Need: Get Organized.	www.skillsoft.com	Oct 15, 2020