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- Release, Service Level, and Availability Management
- The Service Value Chain and General Management Practices
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Key Concepts and the Four Dimensions of Service Management
- The Guiding Principles of the Service Value System and Continual Improvement Model
- ITIL® 4 Foundation: Key Concepts of Service Management
- Event, Incident, and Problem Management
- ITIL® 4 Foundation: Introduction
- Resolving Workplace Conflict
- Navigating the Workplace with Emotional Intelligence
- Handling Team Conflict
- Managing Motivation during Organizational Change
- Business Analysis Overview
- Navigating Challenging Situations with Diplomacy and Tact
- Influencing and Persuading Others
- The First Steps in Negotiating
- Becoming a Successful Collaborator
- Expert Insights on Being a First-time Manager
- Planning an Effective Presentation
- Building Your Presentation
- Ensuring Successful Presentation Delivery
- Managing for Cross-functionality
- Encouraging Team Communication and Collaboration
- Expert Insights on Performance Management & Measurement
- Keeping Top Performers Challenged
- Running Meetings in Better Directions
- Creating a Plan for Performance Management
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Effectively Directing and Delegating as a Manager
- Managing Employee Development
- Dealing with Customer Service Incidents and Complaints
- Customer Service: Interpreting Customers’ Service Priorities
- Communicating Effectively with Customers
- Improving Your Technical Writing Skills
- Customer Service: Fostering a Service Mindset
- Perfmon and Task Manager
- Windows 10: Monitor & Manage Windows
- Signing in & Setting Up in OneDrive for Business 2020
- CompTIA A+ 220-1001: Troubleshooting Printers
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