Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Antonette Talan's Credentials
- Antonette Talan's Wallet
- Creating a Project Schedule and Budget
- Defining a Project Scope and Team
- Documents & Terminology
- Planning Documents
- Managing a Project to Minimize Risk and Maximize Quality
- Planning & Controlling the Project Schedule
- Project Management Practical Exercises
- Quality & Procurement Planning
- Project Selection & Initiation
- Scope, Schedule, & Cost Planning
- Communication, Changes & Documentation
- Resource & Risk Planning
- Controlling Project Work & Closing
- New Project Manager Essentials
- Project Fundamentals (PMBOK® Guide Sixth Edition)
- ITIL® 4 Foundation: Service Management Practices (Part 2)
- ITIL® 4 Foundation: General Management Practices
- ITIL® 4 Foundation: Service Management Practices (Part 1)
- ITIL® 4 Foundation: Introduction
- ITIL® 4 Foundation: The Service Value Chain
- ITIL® 4 Foundation: The Service Value System
- ITIL® 4 Foundation: Key Concepts of Service Management
- ITIL® 4 Foundation: Key Concepts
- ITIL® 4 Foundation: The Guiding Principles
- Interacting with Customers
- Polishing Your Skills for Excellent Customer Service
- Communicating Effectively with Customers
- Expert Insights on Essential Customer Service Skills
- Controlling Conflict, Stress, and Time in Customer Service
- Facing Confrontation in Customer Service
- Designing a Customer Service Strategy
- Dealing with Customer Service Incidents and Complaints
- Expert Insights on Call Center Operations Management
- Rapport Building in Customer Service
- Providing On-site Customer Service
- Providing Effective Internal Customer Service
- Providing Telephone Customer Service
- Antonette Talan's Transcript
- Antonette Talan's Wallet
- About Accredible