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- Creating PivotTables and PivotCharts in Excel 365
- Getting started in Excel 365
- Building Your Emotional Intelligence as a Leader
- Being a Fair and Caring Manager
- Getting started in Excel 365 (2023)
- Customer Service: Adapting to Your Customers' Cues
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- Customer Service: Strengthening Your Service Skills
- Problem Solving: Defining and Stating the Problem
- Problem Solving: Generating Solutions
- Customer Service: Generating Effective Solutions
- Customer Service: Fostering a Service Mindset
- Problem Solving: Choosing and Implementing the Right Solution
- Customer Service: Discovering Customer Needs
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