Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Dalila Cataldo's Credentials
- Dalila Cataldo's Wallet
- Service Desk, IT Asset, Service Configuration, and Change Control Management
- Release, Service Level, and Availability Management
- The Service Value Chain and General Management Practices
- ChatGPT Prompt Engineering Examples & Use Cases
- Generative AI APIs for Practical Applications: An Introduction
- Artificial Intelligence and Machine Learning
- Communicating Effectively with Customers
- Trust Building through Effective Communication
- Making an Impact with Non-verbal Communication
- Keeping Business Calls Professional
- Customer Service
- Customer Service: Fostering a Service Mindset
- Exploring the Relationship between UI and UX Design
- Customer Success and Experience
- Customer Service: Discovering Customer Needs
- Customer Service: Interpreting Customers’ Service Priorities
- Designing a Customer Service Strategy
- Facing Confrontation in Customer Service
- Customer Service: Adapting to Your Customers' Cues
- Polishing Your Skills for Excellent Customer Service
- Controlling Conflict, Stress, and Time in Customer Service
- Interacting with Customers
- Rapport Building in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Agile Project Management
- Agile Basics
- Building and Leading Teams
- Product Management Journey
- Establishing Effective Virtual Teams
- Building and Leading Successful Teams
- Marketing and Competition
- Strategic and Critical Thinking
- Developing Your Critical Thinking and Cognitive Flexibility
- Strategies for Managing Technical Teams
- Measuring Outcomes and Using KPIs
- Thinking Strategically as a Manager
- Using Strategic Thinking to Consider the Big Picture
- Leading a Cross-functional Team
- Competitive Marketing Strategies: Analyzing Your Organization
- Product, Pricing, and Promotion in the Marketing Mix
- The People and Planning in Marketing
- Design Thinking
- Getting Started with Design Thinking
- Design Thinking for Innovation: Stakeholder Engagement
- Design Thinking for Innovation: Brainstorming and Ideation
- Design Thinking for Innovation: Prototyping and Testing
- Product Management Introduction
- Innovation and Creativity
- Product Management: Create a Go-to-Market Plan
- Product Management: Understanding and Developing Customers
- Developing a Team of Creative Gurus
- Product Management: Communication for Product Managers
- Product Management: Metrics for Product Managers
- Product Management: Building a Product Strategy
- Product Management: An Overview
- Product Management: Competitive and Market Analytics for Product Managers
- Scrum Practices: Managing the Scrum Project
- Scaling an Organization's Scrum Process
- Advanced Scrum Metrics
- Scaling Scrum: Challenges
- Accessing the Business Value of Scrum
- Scaling Scrum: Choosing Scaled Agile Frameworks
- Assessing the Business Environment and Changes (2021 Update)
- Deep Dive into Project Quality (2021 Update)
- Deep Dive into Project Risk (2021 Update)
- Planning and Managing Project Compliance (2021 Update)
- Delivering Project Benefits and Value (2021 Update)
- Advanced Lean, Agile, & Scrum Concepts
- SCRUM Meetings: On-target Daily Meetings
- Deep Dive into Project Procurement (2021 Update)
- Deep Dive into the Project Scope (2021 Update)
- Deep Dive into Project Costs and Estimates (2021 Update)
- Deep Dive into the Project Schedule (2021 Update)
- Prioritizing and Delivering Value (2021 Update)
- Communicating and Engaging Teams and Stakeholders (2021 Update)
- Maintaining Project Artifacts and Knowledge (2021 Update)
- Integrating Project Activities and Changes (2021 Update)
- Implementing a Procurement Strategy (2021 Update)
- Managing the Project Scope (2021 Update)
- Delivering Project Quality (2021 Update)
- Establishing Quality Standards (2021 Update)
- Managing the Project Schedule (2021 Update)
- Performing a Critical Path Analysis (2021 Update)
- Planning the Project Schedule (2021 Update)
- Managing Project Risks (2021 Update)
- Managing the Project Resources (2021 Update)
- Performing Risk Analysis (2021 Update)
- Engaging Stakeholders (2021 Update)
- Planning and Managing the Project Budget (2021 Update)
- Defining and Identifying Project Risk (2021 Update)
- Communicating Effectively (2021 Update)
- Selecting a Project Management Approach (2021 Update)
- Engaging Team Members and Stakeholders (2021 Update)
- Building and Training the Project Team (2021 Update)
- Leading the Team (2021 Update)
- Exploring Project Management, Then and Now (2021 Update)
- Ethical Standards and PMI® Core Values
- Ethics and Project Management
- Procurement Management (PMBOK® Guide Sixth Edition)
- Procurement Planning (PMBOK® Guide Sixth Edition)
- Managing Stakeholder Engagement (PMBOK® Guide Sixth Edition)
- Planning Stakeholder Engagement (PMBOK® Guide Sixth Edition)
- Responding to Risk (PMBOK® Guide Sixth Edition)
- Analyzing Risk (PMBOK® Guide Sixth Edition)
- Planning Risk Management (PMBOK® Guide Sixth Edition)
- Monitor Project Communications (PMBOK® Guide Sixth Edition)
- Identifying Risk (PMBOK® Guide Sixth Edition)
- Develop and Manage Resources (PMBOK® Guide Sixth Edition)
- Plan and Manage Communications (PMBOK® Guide Sixth Edition)
- Quality Methodologies and Standards for Project Management
- Plan and Acquire Resources (PMBOK® Guide Sixth Edition)
- Planning Quality Management (PMBOK® Guide Sixth Edition)
- Manage and Control Quality (PMBOK® Guide Sixth Edition)
- Keeping Your Project on Budget (PMBOK® Guide Sixth Edition)
- Develop the Project Schedule (PMBOK® Guide Sixth Edition)
- Creating a Project Budget (PMBOK® Guide Sixth Edition)
- Control the Project Schedule (PMBOK® Guide Sixth Edition)
- Validate and Control Scope (PMBOK® Guide Sixth Edition)
- Plan and Define Project Scope (PMBOK® Guide Sixth Edition)
- Create Work Breakdown Structure (PMBOK® Guide Sixth Edition)
- Define and Sequence Activities (PMBOK® Guide Sixth Edition)
- Strategically Focused Project Management
- Project Changes and Closing (PMBOK® Guide Sixth Edition)
- Capturing, Analyzing, and Using Project Lessons Learned
- Project Initiation and Planning (PMBOK® Guide Sixth Edition)
- Managing Project Work (PMBOK® Guide Sixth Edition)
- The Process Groups (PMBOK® Guide Sixth Edition)
- Project Management Introduction (PMBOK® Guide Sixth Edition)
- Project Fundamentals (PMBOK® Guide Sixth Edition)
- Communication and Managing up
- Collaboration and Teamwork
- Building Resilience in Your Personal and Professional Life
- Becoming a Successful Collaborator
- How to Manage Difficult Conversations
- Being an Effective Team Member
- Strategies for Building a Cohesive Team
- Effective Team Communication
- Personal Productivity while Working Remotely
- A Difficult Boss Doesn't Have to Be a Difficult Problem
- Maximize Your Productivity by Managing Time and Tasks
- Achieve Productivity in Your Personal Life
- Capturing the Attention of Senior Executives
- Building Rapport with Your Boss
- Encouraging Team Communication and Collaboration
- Preparing for Pandemic and Crisis
- Staying Positive while Managing Stress and Mindsets
- Navigating the Post-Pandemic Workplace
- Managing Pressure and Stress to Optimize Your Performance
- Contributing as a Virtual Team Member
- Facing Virtual Team Challenges
- Take a Deep Breath and Manage Your Stress
- Staying Balanced in a Shifting World
- Taking Stock of Your Work/Life Balance
- Listening With Intention and Purpose
- Setting the Foundation With Trust
- Investing In Self-Awareness
- Developing A Coaching Mindset
- Advancing Meaningful Diversity In The Workplace: Session Replay
- Moving from Bias to Inclusion in a DEI Journey
- Coaching Techniques That Inspire Coachees to Action
- Keeping Your Coachee Committed and Accountable
- Choosing the Right Interpersonal Communication Method to Make Your Point
- Become a Great Listener
- Forging Ahead with Perseverance and Resilience
- Gauging Your Leadership Performance
- Navigating Other People's Emotions
- The Building Blocks of Building Trust
- Uncovering and Utilizing Your Talents and Skills
- Becoming Your Own Best Boss
- Learning from Failure
- Harnessing the Power of DevOps
- Innovating with Lean Product Management
- Maximizing Value with A/B Testing
- Positive Atmosphere: Establishing a Positive Work Environment
- Network Security Threats and Their Impact
- Embracing the Cloud for Efficiency and Agility
- Positive Atmosphere: How Organizational Learning Drives Positive Change
- Positive Atmosphere: Establishing an Engaged Workforce
- Building Better Applications with Microservice Architecture
- Psychological Safety: Building a Culture of Inclusion and Innovation
- Avoid Procrastination by Getting Organized Instead
- Listening Even When It's Difficult to Listen
- Personal Power and Credibility
- Procrastination: Admitting it is the First Step
- Working with Data for Effective Decision Making
- Guiding the Analysis for Effective Data-driven Decision Making
- Audience and Purpose in Business Writing
- Data and Analytics for Senior Managers
- Data Literacy for Business Professionals
- Finding the Quality in Your Data
- Improving Marketing with Big Data
- Social Media Marketing
- Harnessing the Power of Data Science for Business Growth
- Organizing Business Data with Data Modeling
- Turning Social Intelligence into Actionable Insight
- Planning an Effective Mobile App Strategy
- Big Data Fundamentals
- Big Data Interpretation
- Working with Tabs & Apps in Teams 2022
- Formatting messages in Teams 2022
- Using messaging & call tools in Teams 2022
- Finding & organizing files in Teams 2022
- Creating & managing meetings in Teams 2022
- Getting started in Teams 2022
- Managing teams & channels in Teams 2022
- Moving Forward with Change Planning
- Facilitating Sustainable Change
- Managing Motivation during Organizational Change
- Estimating Agile Project Work (2021 Update)
- Leading Your Team through Change
- Understanding Agile Fundamentals (2021 Update)
- Supporting Agile Team Performance (2021 Update)
- Agile Stakeholder Engagement and Team Development
- Agile Project Planning
- Agile Principles and Methodologies
- Agile Project Scheduling and Monitoring
- Product Management: Building a Product Roadmap and Agile Product Management
- Building Agile Capabilities in Your Organization
- Embracing Agile at Scale
- The Essential Role of the Agile Product Owner
- Cultivating Enterprise Agile
- Software Project Analyst to Senior Software Project Manager
- Senior Software Project Manager
- Final Exam: Senior Software Project Manager
- Value-driven Delivery: Delivering Value in Agile Projects
- Software Project Lead
- Software Project Manager
- Final Exam: Software Project Manager
- Final Exam: Software Project Lead
- Agile Hybrid Approaches
- Business Orientation: Strategic Organizational Goals
- Software Project Analyst
- Final Exam: Software Project Analyst
- Business Strategy: Managing Organizational Value
- Business Intelligence: Project Data Analysis
- Advanced Agile: Leadership Techniques
- Advanced Scrum for Project Management
- Advanced Agile: Tools & Techniques
- Advanced Agile: Software Development Concepts
- Software Projects: Recruiting the Project Team
- Advanced Agile: Software Project Management
- Project Management Needs vs. Expectations
- Stakeholder Communication: Software Projects & Stakeholder Communication
- Project Meetings: Agile Project Meetings
- Software Data Analysis: Project Management Metrics
- Project Management: Scrum Framework for Software Development
- Decision Making for Software Project Managers
- Agile Software Development: Agile Project Management Techniques
- Agile Software Development: Agile Development Life Cycle
- Risk Management: Project Risk Assessment
- Managing and Engaging Stakeholders
- Business Analysis for Project Management: Practices for Later Project Stages
- Business Analysis for Project Management: Practices for Early Project Stages
- Skills for Project Analysts: Negotiation Skills
- Project Evaluation: Defining Success Metrics
- Software Requirements Planning
- Software Development Concepts: Software Development Glossary
- Software Project Management Communication Skills
- Agile for Software Development: Lean, Agile, & Scrum Methodologies
- Project Management Tools: Understanding PM Tools
- Project Management Tools: Understanding the Collaboration Tools
- Embracing a Digital Mindset
- Marketing in the Digital World
- Keeping Your Skill Set Current in the Digital Economy
- Achieving Digital Dexterity
- Developing and Supporting an Agile Mindset
- Best Practices for Digital Transformation
- Expanding Your Digital Mindset
- Cultivating a Passion for Learning in Yourself and Others
- Digital Challenges and Risks
- Expert Insights on Managing Risk
- Assessing Digital Challenges and Risks
- Assessing Your Organization's Risks
- Responding Effectively to Risks
- Identifying Risks in Your Organization
- Customer Service in a Digital World
- Shaping the Customer Experience across Digital and Physical Channels
- Enhancing the Customer Experience with HCI
- Exploring Customer Journey Mapping
- Achieving Customer-centric Design with User Personas
- Understanding the Digital Customer
- Digital Opportunities
- Social Selling using Social Media
- Digital Marketing through Websites and Email
- Embracing a Customer-obsessed Mentality
- Expert Insights on Digital Marketing
- Expert Insights on Social Media Marketing
- Serving Digital Customers with Omnichannel
- Understanding Approaches to Social Media Communication
- Design Thinking for Innovation: Defining Opportunities
- Framing Opportunities for Effective Data-driven Decision Making
- Helping Customers Find You
- Effective Digital Community Management
- Creating Effective Social Customer Service
- Building a Digital Market via Websites and Email
- Managing Your Corporate Reputation Online
- Social Media and Social Selling
- Traditional and Online Distribution and Ethics in the Marketing Mix
- The Basics of Marketing
- Reaching Customers Digitally
- Expert Insights on Creative Thinking & Brainstorming
- Digital Transformation Insights: Marketing, Sales & Engineering Functions
- Embracing the Digital Opportunity
- Verifying and Building on Creative Ideas
- Beat Procrastination by Boosting Your Creativity and Drive
- Creativity
- Marketing Automation Analyst Journey
- Unleashing Personal and Team Creativity
- Microsoft PowerPoint
- Formatting Presentations in PowerPoint 2019 for Windows
- Inserting & Manipulating Text in PowerPoint 2019 for Windows
- Saving Presentations in PowerPoint 2019 for Windows
- Creating Presentations in PowerPoint 2019<br> for Windows
- Getting Started with PowerPoint 2019 for Windows
- Product Management: Designing and Running Experiments
- Product Management: Market Research Basics
- Getting the Details Right: Spelling Basics
- Detail-Orientation and Focus
- Research
- Expert Insights on User Research
- Sharpening Your Focus to Stay on Track
- The Art of Staying Focused
- Sorting & Filtering Data in Excel 2019 for Windows
- Finding & Grouping Data in Excel 2019 for Windows
- Microsoft Excel
- Using Basic Formulas in Excel 2019 for Windows
- Custom & Conditional Formatting in Excel 2019 for Windows
- Inserting & Manipulating Data in Excel 2019 for Windows
- Communicating with Confidence
- Communication Skills
- The Art and Science of Communication
- Do We Have A Failure to Communicate?
- Restricting Output
- Working with Substitution
- Customizing Output
- SELECT Statement, Expressions, & Operators
- SQL*Plus Commands
- SQL Developer
- Relational Database Concepts
- Top 10 List Items
- Application Security Awareness & Validation
- Secure Application Architecture & IAM
- Customizing text & number formats in Excel 365
- Setting your work preferences in Excel 365
- Ten common tools in Excel 365
- Printing spreadsheets in Excel 365
- Performing data calculations using formulas in Excel 365
- Formatting cells and ranges in Excel 365
- Planning & Working on a Software Project in Jira Cloud
- Reporting in Jira Software
- Configuring & Managing Boards in Jira Cloud
- Creating & Setting Up Projects in Jira Cloud
- Working with tables in Excel 365
- Getting started with charts in Excel 365
- Adding & arranging data in Excel 365
- Getting started in Excel 365
- ITIL® Service Strategy Concepts
- API Security
- ITIL® Service Design Processes
- Overview of the ITIL® Service Lifecycle
- The Guiding Principles of the Service Value System and Continual Improvement Model
- ITIL® 4 Foundation: Key Concepts of Service Management
- Key Concepts and the Four Dimensions of Service Management
- ITIL® 4 Foundation: Introduction
- Dalila Cataldo's Transcript
- Dalila Cataldo's Wallet
- About Accredible