Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Erika Sosa's Credentials
- Erika Sosa's Wallet
- Customer Service
- Rapport Building in Customer Service
- Leveraging the Power of Analogical Thinking
- Dealing with Customer Service Incidents and Complaints
- Leadercamp on-demand: Mindfulness & Mindset
- Sharpening Your Focus to Stay on Track
- Managing Your Time So It Doesn’t Manage You
- Saving Time by Setting Goals
- Making the Most of Making Mistakes
- Solve Problems Using Systems Thinking in the Workplace
- Outwitting Your Cognitive Bias
- Reaching Efficient Solutions with Computational Thinking
- Professionalism, Accountability, & Ethics
- Assessing Organizational Risks
- Managing Organizational Risks
- Recognizing Organizational Risks
- Viewing the Big Picture Strategically
- Problem Solving: Defining and Stating the Problem
- Problem Solving: Generating Solutions
- Problem Solving: Choosing and Implementing the Right Solution
- Customer Service: Becoming a Chat Agent Star
- Building Trust with Business Ethics
- Certified in Cybersecurity (CC): Incident Response
- Customer Empathy and Rapport Building
- Certified in Cybersecurity (CC): Security Governance, Policies, & Controls
- Learning from Failure and Success
- Taking Effective and Professional Notes
- Communication Skills
- Building a Circle of Connections for Networking Success
- Developing Personal Accountability
- Becoming Your Own Best Coach
- Using Business Etiquette to Increase Your Professionalism
- Earning and Offering Trust at Work
- Taking Responsibility for Your Accountability
- Listening to Engage, Empower, and Influence
- Customer Service: Strengthening Your Service Skills
- Conveying Your Message without Words
- Expanding Your Communication Skill Set
- Enhancing Communication through Listening
- Overcoming Barriers to Effective Listening
- Customer Service: Generating Effective Solutions
- Basics of Customer Service
- Building Up Your Emotional Intelligence
- Customer Service: Discovering Customer Needs
- Embracing a Customer-obsessed Mentality
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Fostering a Service Mindset
- Customer Service: Engaging with Customers
- Providing a Great Customer Experience
- Customer Service: Adapting to Your Customers' Cues
- Certified in Cybersecurity (CC): Core Security Principles & Risk Management
- Data Privacy Regulations: What You Need to Know
- Erika Sosa's Transcript
- Erika Sosa's Wallet
- About Accredible