Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Fernando Guzman's Credentials
- Fernando Guzman's Wallet
- Manage and Control Quality (PMBOK® Guide Sixth Edition)
- Ethical Standards and PMI® Core Values
- Strategically Focused Project Management
- Agile Key Exam Concepts
- Capturing, Analyzing, and Using Project Lessons Learned
- Ethics and Project Management
- Smart AI in Product Management
- AI in the Workplace
- Customer Service: Discovering Customer Needs
- Becoming a Continuous Learner
- How to Learn Effectively
- Customer Service: Interpreting Customers’ Service Priorities
- Customer Service: Adapting to Your Customers' Cues
- Keeping Your Skill Set Current in the Digital Economy
- Shaping the Customer Experience across Digital and Physical Channels
- Learning from Failure
- Exploring Customer Journey Mapping
- Achieving Customer-centric Design with User Personas
- Leading Your Team through Change
- Making Change Stick
- Uncovering and Utilizing Your Talents and Skills
- Facilitating Sustainable Change
- Managing Motivation during Organizational Change
- Customer Service: Engaging with Customers
- Customer Service: Generating Effective Solutions
- Customer Service: Fostering a Service Mindset
- Change Management
- Learning for Agility
- Customer Feedback and Needs
- Agile for All
- Embracing Agile at Scale
- Estimating Agile Project Work (2021 Update)
- Supporting Agile Team Performance (2021 Update)
- Understanding Agile Fundamentals (2021 Update)
- The Essential Role of the Agile Product Owner
- Building Agile Capabilities in Your Organization
- Agile Project Planning
- Agile Principles and Methodologies
- Agile Stakeholder Engagement and Team Development
- Agile Project Scheduling and Monitoring
- Moving Forward with Change Planning
- Product Management: Building a Product Roadmap and Agile Product Management
- Cultivating Enterprise Agile
- Agile Project Management
- Agile Basics
- Documents & Terminology
- Planning Documents
- Planning & Controlling the Project Schedule
- Project Management Practical Exercises
- Quality & Procurement Planning
- Communication, Changes & Documentation
- Resource & Risk Planning
- Controlling Project Work & Closing
- Taking Final Steps to Bring a Project to its Close
- Navigating through Changes and Conflicts in Projects
- Project Selection & Initiation
- Scope, Schedule, & Cost Planning
- Creating a Project Schedule and Budget
- Managing a Project to Minimize Risk and Maximize Quality
- New Project Manager Essentials
- Defining a Project Scope and Team
- Positive Atmosphere: How Organizational Learning Drives Positive Change
- Planning Your Growth as a Leader
- Leadership Insights on Leading through Change
- Developing and Supporting an Agile Mindset
- Leadership Insights on Leading through Disruption
- Strength under Pressure: Building Perseverance and Resilience
- Telling a Business Story
- Effective Stakeholder Communications for Technology Professionals
- Using Active Listening in Workplace Situations
- Gaining a Positive Perspective on Feedback
- The Art and Science of Communication
- How Culture Impacts Communication
- Sales Manager Journey
- Customer Service and Satisfaction
- Embracing a Customer-obsessed Mentality
- Polishing Your Skills for Excellent Customer Service
- Controlling Conflict, Stress, and Time in Customer Service
- Communicating Effectively with Customers
- Interacting with Customers
- Facing Confrontation in Customer Service
- Rapport Building in Customer Service
- Dealing with Customer Service Incidents and Complaints
- Motivation and Performance
- Selling Skills
- Coaching and Training a Sales Team
- Teambuilding and Management
- Leading by Motivating
- Taking the Lead with Workplace Motivation and Engagement
- Keeping Your Coachee Committed and Accountable
- Establishing Team Goals and Responsibilities, and Using Feedback Effectively
- Detecting and Dealing with Performance Problems
- Creating a Plan for Performance Management
- The Discovery Meeting: Starting Off on the Right Foot
- Prospecting: Panning for Sales Gold
- Designing a Customer Service Strategy
- Turning Objection into Opportunity during a Sales Call
- The Value Proposition: Getting Your Pitch Right
- Negotiating Well and Going for the Close
- Planning an Effective Performance Appraisal
- Cultivating a Passion for Learning in Yourself and Others
- Leadership Development Core Journey
- Agility in Leadership
- Embracing Diversity through Leadership
- The Agile Leader
- Leading Diversity
- Building the Foundation for an Effective Team
- Strategies for Building a Cohesive Team
- Developing a Successful Team
- Handling Team Conflict
- Encouraging Team Communication and Collaboration
- Effective Team Communication
- Problem Solving and Decision Making through Leadership
- Enabling Execution through Leadership
- Team Leadership
- Accountability through Leadership
- Visionary Leadership
- Leadership Insights on Building & Leading Teams
- Leadership Insights on Leading with Agility
- Creating a Successful Business Execution Culture
- Building and Leading Successful Teams
- Accountable Leadership
- Leadership Insights on Leading a Culture of Execution
- Leading through Shared Vision
- Leadership Insights on Leading Vision
- Leadership Insights on Leading Diversity
- Leadership Insights on Being Accountable
- Leading by Coaching
- Leadership Insights on Coaching
- Developing Successful Coaching Relationships
- Emotionally Intelligent Leadership
- Leadership Insights on Emotional Intelligence
- Becoming an Emotionally Intelligent Leader
- Developing the People You Lead
- Leading a Customer-centric Culture
- Leading through Problem Solving and Decision Making
- Leadership Insights on Problem Solving & Decision Making
- Building Customer Relationships in a Virtual Environment
- Coaching Techniques That Inspire Coachees to Action
- Managing Your Company's Talent
- Managing Employee Development
- Leadership Insights on Developing People
- Quality Driven Management Expert
- Leading by Developing People
- Leading through the Challenge of Change
- The Building Blocks of Building Trust
- Positive Atmosphere: Establishing a Positive Work Environment
- Taking Action to Empower Employees
- Keeping Top Performers Challenged
- Influencing and Persuading Others
- Managing Pressure and Stress to Optimize Your Performance
- Understanding Unconscious Bias
- Fernando Guzman's Transcript
- Fernando Guzman's Wallet
- About Accredible