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- User Authentication
- Francine Cerdas's Credentials
- Francine Cerdas's Wallet
- Microsoft Azure Fundamentals: Azure Management Tools
- Microsoft Azure Fundamentals: Cloud Computing
- Embracing a Customer-obsessed Mentality
- Sharpening Your Focus to Stay on Track
- Managing Your Time So It Doesn’t Manage You
- Making the Most of Making Mistakes
- The Art of Staying Focused
- Make The Time You Need: Get Organized
- Be Productive by Working Efficiently
- Saving Time by Setting Goals
- Facing Confrontation in Customer Service
- Providing Telephone Customer Service
- Customer Service: Engaging with Customers
- Customer Service: Discovering Customer Needs
- Customer Service: Generating Effective Solutions
- Remaining Tactful and Diplomatic under Pressure
- Harnessing the Power of Pressure: Building Resilience When It Matters Most
- Maximize Your Productivity by Managing Time and Tasks
- Making an Impact with Non-verbal Communication
- Effective Stakeholder Communications for Technology Professionals
- Expert Insights on Difficult Conversations
- Expert Insights on Dealing with Conflict
- Building Customer Relationships in a Virtual Environment
- Dealing with Customer Service Incidents and Complaints
- Aligning Goals and Priorities To Manage Time
- Rapport Building in Customer Service
- Design Thinking for Innovation: Brainstorming and Ideation
- Guiding the Analysis for Effective Data-driven Decision Making
- Investigating Arguments
- Getting to the Root of a Problem
- Confronting Your Assumptions
- Critical Thinking: Challenging Assumptions
- Being an Effective Team Member
- Ensuring Successful Presentation Delivery
- Building Your Presentation
- Developing Emotional Intelligence
- Management and Planning Tools for Six Sigma
- Expert Insights on Coaching
- Brainstorming Series
- Conveying Your Message without Words
- Exploring and setting up Microsoft Teams 2021
- Communicating with Confidence
- Coaching Techniques That Inspire Coachees to Action
- Understanding Unconscious Bias
- Francine Cerdas's Transcript
- Francine Cerdas's Wallet
- About Accredible