Site Map - skillsoft.digitalbadges.skillsoft.com
- User Authentication
- Jessica Kozminski's Credentials
- Jessica Kozminski's Wallet
- Customer Empathy and Rapport Building
- Customer Service: Generating Effective Solutions
- Customer Service: Strengthening Your Service Skills
- Becoming an Influential Leader
- Empower Your Team, Empower Yourself, powered by MIT SMR
- Customer Service: Engaging with Customers
- Art and Science of Behavioral Interviewing
- Giving Effective Feedback
- Customer Service: Discovering Customer Needs
- Understanding Unconscious Bias
- Navigating Your Own Emotions
- Navigating Other People's Emotions
- Being a Responsible Corporate Digital Citizen
- Building Personal Power through Influence
- Polishing Your Skills for Excellent Customer Service
- Listening Even When It's Difficult to Listen
- Providing Telephone Customer Service
- Difficult People: Why They Act That Way and How to Deal with Them
- Jessica Kozminski's Transcript
- Jessica Kozminski's Wallet
- About Accredible